1. Other Forms of Technical Writing
LETTERS

2. SPECIFIC GUIDELINES

3. III. SPECIFIC GUIDELINES
TYPES of Letters:
Positive
Negative
Neutral
Sales

4. III. SPECIFIC GUIDELINES
1) POSITIVE LETTERS:
State good news immediately
Examples –
replying to a products, services
acknowledging receipt of order
recommending for a promotion
responding favorably to a routine request
responding favorably to a complaint or adjustment
hiring an employee

5. III. SPECIFIC GUIDELINES
1) POSITIVE LETTERS:
ABC
Abstract –
bridge between this letter & previous communication
clear statement of good news

6. III. SPECIFIC GUIDELINES
1) POSITIVE LETTERS:
ABC
Body –
supporting data of main point
clarification of possible questions reader may have
qualification of good news, if any

7. III. SPECIFIC GUIDELINES
1) POSITIVE LETTERS:
ABC
Conclusion –
statement of eagerness to continue relationship, complete project, …
clear statement of what happens next, if relevant

8. SUMMARY

9. IV. SUMMARY Make wise use of ATTACHMENTS Complete READER ANALYSIS
place details in attachments
keep particulars, specifics out of these brief communiqués
Complete READER ANALYSIS
address their needs
write to their technical skill levels
follow the Rule of “Firsts & Lasts”

10. IV. SUMMARY Follow the ABC Format
Abstract
Body
Conclusion
Plus the 3 C’s Strategy of Persuasion
Capture
Convince
Control

11. IV. SUMMARY Have a clear PURPOSE & ORGANIZATION
Purpose Statements
ABC & #3 C’s
Planning Forms
Astutely employ PAGE DESIGN elements
Headings
Lists