1. Health & Consumers’ Directorate General
Unit B2 – Unfair Commercial Practices and Other Consumer Protection Legislation
Health & Consumers’ Directorate General
Panel Discussion
Legal Obligation to provide information
The Unfair Commercial Practices Directive 2005/29/EC
Angelo Grieco
Unit B2 – Consumer Contract and Marketing Law
B2 - Unfair commercial practices, redress and administrative cooperation

2. Need for better information
Unit B2 – Unfair Commercial Practices and Other Consumer Protection Legislation
Need for better information
Recent and ongoing policy initiatives (UCP – Timeshare – Framework Directive on consumer rights)
UCP is a step forward
Striking a balance
B2 - Unfair commercial practices, redress and administrative cooperation

3. Complete information (misleading omission)
Unit B2 – Unfair Commercial Practices and Other Consumer Protection Legislation
Clear information
Complete information (misleading omission)
Material information (qualitative criteria)
Average consumer
Vulnerable consumers
B2 - Unfair commercial practices, redress and administrative cooperation

4. Invitation to purchase List of items
Unit B2 – Unfair Commercial Practices and Other Consumer Protection Legislation
Invitation to purchase
List of items
main characteristics of the product identity/address
total price (including taxes)
arrang. for payment, delivery, performance
Existence of right of withdrawal or cancellation
Flexible approach (not apparent – limitation of the medium)
B2 - Unfair commercial practices, redress and administrative cooperation

5. UCP STRUCTURE G e n e r a l c l a u s e Aggressive practices
Unit B2 – Unfair Commercial Practices and Other Consumer Protection Legislation
UCP STRUCTURE
G e n e r a l c l a u s e
Misleading practices
Aggressive practices
actions
omissions
B l a c k l i s t
B2 - Unfair commercial practices, redress and administrative cooperation