1. HPE Synergy & Proactive Care (Advanced)
What Proactive Care (Advanced) brings to Synergy
Proactive care is covering all Synergy elements (Frame, Compute, Storage, Fabric, Composer, Streamer)
What Proactive Care offers
What Proactive Care Advanced offers
For customers who want problem prevention and a superior call experience for their HPE Synergy devices.
Enhanced call handling with priority access
Pooled TAM for proactive report review
Start to finish Case Ownership
Tailored, proactive reports: Firmware, Proactive Scan, Incident/Trends
Local assigned experts for personalized help maximize performance and make the most of their HPE Synergy investment.
Assigned, local Account Support Manager (ASM) and Assigned support team
ASM review of Proactive Reports and best practice advice
Assigned engineer for Call To Repair
Flexible assistance & advice (Credits)
Critical Event Manager and Post Incident Reviews
Priactive care is well known to you from the other platforms, specifically the integrated platforms like converged, hyperconverged systems where it does a great job
The good news is that PC fits well with Synergy s it covers all elements in an integrated way.
PC:
-Problem prevention with enhanced call handling
-pooled TAM and Proactive report review
-Perfectly tailore reports for the composable infrastructure
PCA
-Local resources that help personally
-ASM
-Critical event manager