1. Quality, Risk Management, and the Future of Higher Education
A Presentation
Dr. Joseph G. Burke
Fulbright Specialist, Thailand
June 2013

2. Association of Governing Boards (AGB)
2,000 colleges, universities, boards/councils
36,000 individual members
Board/Council Members
Presidents and Senior Administrators
Others
Areas of Research Focus
Composition, Attitudes and Needs
Governance-Administrative Relationships
“Best Practices”

3. Outline Questions and Answers Provide US Education Context
Review Quality Movement
Dream about Future
Identify Ultimate Risk Assessment
Questions and Answers

4. US Higher Education No powerful ministry of education
Highly diverse & decentralized
Overlapping and sometimes inefficient governing structures
Federal
State
Non-government commissions/agencies
University governance board/council
Yet system:
“best in the world” reputation
protects academic freedom
Encourages innovation, critical thinking, entrepreneurial behavior
© Copyright 2013 | Association of Governing Boards of Universities and Colleges

5. Core Functions of US Quality Universities
#1 Set Ambitious and Clearly Articulated Education Goals #2 Gather Evidence of Student Learning #3 Use Evidence to Improve Student Learning #4 Share Evidence with All Constituencies

6. Comparison of US and Other Approaches to Quality
US tends to disaggregate quality and risk management functions
US has far more diversified and de- centralized approach
Key concerns are quality, competitiveness, effectiveness of meeting changing occupational requirements

7. Key Questions for All Universities
How Good is our Product
What a student knows and can do upon graduation?
What is the “value added” by the learning process?
How good are we at producing our product?
retention, graduation rates, academic performance
Are our customers satisfied?
alumni satisfaction and performance
employer satisfaction
Do we have the right mix of majors?
Do we make the grade? (Accreditation)

8. Why Quality Assessment?
Prepare our institutions for tomorrow’s world
Prepare to do better tomorrow than today

9. What Will Tomorrow Look and Be Like?
The Ultimate Risk Assessment

10. Challenges Accommodating Technology Innovations
Rising Costs & Declining Resources
Decreasing Governmental Support
Conflict Between Education V Health Care
Rising Demands:
Lower cost
Increase Accessibility, Retention, Graduation Rates
Increase Educational Quality
Expand Research & involvement
Better Prepare Students for Careers
Accommodating Technology Innovations

11. Technological Impacts
New technologies allow us to gather, store, analyze, and present more data on an almost exponential basis
Hard to keep up with expanding knowledge base
Analytics fastest growing technology career
Pace of change greatly affects higher education
Roles and costs
faculty
curriculum
delivery systems and instructional strategies
students
classrooms, libraries, and other learning facilities

12. Ultimate Risk Assessment
Key Questions
What will the world that we are preparing our students for look like 10, 25, and 50 years from now?
How to change university components to best prepare graduates?
Graduate learning outcomes
Curriculum;
Instructional strategies and delivery systems;
Faculty;
Facilities
What to do now to insure changes made in time?

13. Current Technology Issues
Thai tablet distribution policy
What kind of students must we prepare for?
Different types of learners?
Motivation?
Learning strategies, pedagogies, and delivery modes?
Faculty and staff change?
Preparation steps?
Facilities?
MOOCs
Curricula impact?

14. Conclusion
We live in exciting times caused by increasing rate of change and emerging technologies!!!
We are fortunate to be educators
Our mission in life is extremely important – to educate the next generation of citizens for our nation and our world
Life doesn’t get any better than this!
Good luck and have fun!!!!

15. Thank You For Listening!!!
Question and Answers
Thank You For Listening!!!