1. Matching Consumers’ Needs with Available AT and DME

2. What’s
Wrong
With
This
Picture?

3. Sometimes we are unable to deal directly with the consumer
Our Consumers:
Live in rural areas
Have limited income and means of transportation
Sometimes we are unable to
deal directly with the consumer

4. Our Resources: Our Limitations Staff Time 20% Some community donations
Small DME room
Staff Time 20%

5. Requests and Matches August 07 through August 09
We have handled requests for more than 170 items
We have distributed more than 90 items to our consumers

6. Most Popular Items Requested
Grab bars 34
Manual wheelchairs 18
Reclining lift chairs 14
Power chairs 11
Transfer tub benches
Computer systems 9
Hand held showers 7

7. Reasons Requests Are Not Filled
Consumers do not follow through with paperwork
Consumers have no transportation to pick items up from us

8. Consumer wants items that have not been donated

9. Expertise Required

10. The Match Game
What the consumer wants
What’s available

11. Mobility or

12. Sensory
“What’s out there?”

13. “Now, how do I get in the tub?”
Self Care
“Now, how do I get in the tub?”

14. And Sometimes We Can’t Make It Work

15. A Few Necessary Procedures
Easily understood questions
and paperwork for consumer
that give clear picture of need
Liability forms
Process Check List

16. Sample Progress Check List COMPLETED Y CONSUMER Consumer A ITEM
Power chair
DETAILS
Controls on left
PAPERWORK SENT
7/2/09
PAPERWORK RCD
7/10/09
CONTRIBUTION $ RCD
$45
BATTERY $ RECEIVED
$125
ORDERED
7/11/09
ITEM RECEIVED
8/5/09
NOTIFIED
8/6/09
PICKED UP
8/7/09
LIABILITY FAXED
8/10/09
NOTES
Inactivated
Sample
Progress
Check
List

17. Where Do We Go from Here? More visits to consumers in their home PLUS
Better tracking of equipment donations
Simplified paperwork
More storage space and volunteers
More marketing and fundraising EQUALS

18. Consumers Living Independently Through AT and DME

19. The Beginning