1. The Advice Quality Standard (AQS) Application and Assessment Process
Recognising Excellence
May 2019

2. Application Process Register your interest Self-Assessmentor
Information Pack
Access to RE in-house expertise - unlimited
On-line resources - restricted to members only
ASA Quarterly newsletters
Self-Assessment
Checklist of documentation required
Drafting and implementation phase
Formal application for assessment

3. Application and Assessment Process
Desktop application
Quality Manual and/or written policies and procedures
Business Plan
List of documents required available
To determine alignment against AQS requirements
Formal positioning report
Action planning opportunity

4. Application and Assessment Process continued
Following the Desktop:
Site visit will be agreed within 60 days
An assessment plan/timetable will be sent to you approximately 7-10 days in advance
No. days on site depends on the number of FTE advisors/caseworkers/managers you have.

5. Application and Assessment Process continued
Initial Audit
Site based activity
Considers practical implementation of written policies and procedures
Speak with staff
Review case files
Assessor decision

6. Application and Assessment Process continued
Corrective action period (where applicable)
Award of the AQS
Two year assessment cycle thereafter

7. Useful Documentation AQS Standard V2
Case 1 Forms (casework level applications only)
Application Guidance
Assessment Preparation Guide
Pricing Schedule

8. Useful links and guidance
Further information can be found at:
Webinars:
Please see the Recognising Excellence website for Support Package information which includes individual webinars on the requirements of Sections A-G
Applying at Advice Level, Advice with Casework and Telephone Standard