1. Updates on CompTIA A+, Network+ and Security+ exams
Carol Balkcom
Director, Product Management
CompTIA

2. For IT Helpdesk and Remote Support Professionals
A+ Certification
For IT Helpdesk and Remote Support Professionals

3. CompTIA product stack

4. Employment of U.S. Workers in Core IT Positions
SOC code 
Computer and IT Occupations
Employment
Average Annual Salary
Employment Change
Outlook
Computer Support Specialists (A+ relevant here)
607,100
$46,260
110,000
18%
Software Developers, Applications
520,800
$87,790
143,800
28%
Computer Systems Analysts
544,400
$77,740
120,400
22%
Software Developers, Systems Software
392,300
$94,180
127,200
32%
Computer Programmers
363,100
$71,380
43,700
12%
Network and Computer Systems Administrators
347,200
$69,160
96,600
Information Security Analysts, Web Developers, and Computer Network Architects
302,300
$75,660
65,700
Computer and Information Research Scientists
28,200
$100,660
5,300
19%
Database Administrators
110,800
$73,490
33,900
31%
Computer Occupations, All --
$73,710
Computer Hardware Engineers
70,000
$98,810
6,300 9%
Computer and Information Systems Managers
307,900
$115,780
55,800
Total
3,954,100
Source: Bureau of Labor Statistics - Occupational Employment Statistics, March 2012

5. IT Hiring

6. Investments by Firm Size
% expecting to increase investment
Staffing Levels
On the hiring front, medium size IT firms ( employees) are most likely to add new staff over the next six months.
With a range of new technologies sought by customers (e.g. cloud, big data, business process automation, mobility) IT firms must be vigilant in maintaining high levels of expertise through internal training and/or new hires.
Source: CompTIA IT Industry Business Confidence Index – Q3 Release, July 2012
Base: 445 U.S. IT industry executives

7. Chuck Cooper, program director for certification at IBM believes:
Case Study
Chuck Cooper, program director for certification at IBM believes:
To be Proficient in Technology…. you need to build your skills and take training
Certifications - are a baseline measurement of skills and a consistent measure that validates the skills you achieve
Certifications - build confidence on the part of prospective customers, sellers and business partners
Certifications - listed on a proposal denote people with whom you can collaborate

8. CompTIA A+ Certification
Vendor Neutral Certification
2 exams
ISO Certified ANSI Accredited
Kept current via Continuing Ed program
Measures Necessary Competencies for today’s Entry Level IT Professionals
A+ Knowledge and Skills
Installation, configuring and troubleshooting of the following:
PC hardware (including laptops and mobile devices, and custom configurations
Printers
Networking components
Operating systems including Windows 7 Enterprise
Operational procedures including safety, environment and customer communications
Security (22% of exam 802)

9. Interesting, right?
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