1. Andreas Rosen QKom GmbH
Application Architect
IBM Domino certified since 15 years
IBM Connections integration 4 years
Force.com experience since 2 years

2. Imangine your System … Is a flexible cloud system You can add Fields
You can create Objects
You can create Pages
You can set triggers on all events
You can create serverside Classes

3. Salesforce World Tour Munich 2013
Why IBM was
Important for
Salesfore
Salesforce World Tour Munich 2013

4. Where do we come from? The logical way from Lotus Notes to Force.com
Since 1997
learning to listen to the customer’s problems
understanding the workflow and security needs
model the wishes in Notes’ databases
Since 2010
learning about activity stream & social software with IBM Connections
Since 2012
using Salesforce as a CRM and exploring Force.com
model the wishes on the Force.com platform with social features in the cloud
Lotus Notes
IBM Connections
Force.com

5. Why do we love Salesforce? (beside IBM SW)
Create and secure value with an open platform
We at Q!kom consider ourselves a web services company
soapgate Q! -open source web service API for IBM Domino
The value of your data rises when you can use it
RIVA uses soapgate Q! to integrate IBM Domino
Salesforce and the Force.com platform have great APIs
we are sure that we are on the right platform

6. Why do we want to integrate?
Give your user a 360-degree-view on the customer
Harness in the experts in IBM Connections you need to help progress Salesforce opportunities
Navigate seamlessly between Salesforce and IBM Connections
Works equally well on mobile clients and web clients

7. What level of integration is needed?
Keep it simple – as long as you can afford it
Batch
Live
Edit
Problems that come up when you start to think
Real-time or batch
Read-only or edit
Use CSS & links or display in Canvas
Do we need a single sign on?
What do we use for our first integration?
Batch, Read-only, CSS & Links
No need of joint security
We simply started with the IBM Activities object and created value for the sales process

8. IBM Connections Activities
Structured information mixed with to-do, milestones, links and attachments

9. How does a IBM Activity look like in Salesforce?
We used a custom object to store the data
Content of the IBM Activity is rendered
Functions as button
Twisty to drill down
Link into the section of the Activity
Link to a person’s profile

10. Mobile Demo Demo of end user flow Opportunity IBM Activity
Salesforce 1 App to IBM Connections App
Render Activities in the Salesforce 1 iPad App
Open and close sections
Use a mobile link to the IBM Connections App
Continue working in the right object in IBM Activities
Impress your users
..\Salesforce1toIBMConnections_final.mp4
Opportunity
IBM Activity

11. Ways to read complex data
Use what you like - we used a .Net program
Typical problem of restful API answers
It was designed for special cases – now you try to use it
In our case we have an Atom feed with XML and partly HTML
We transform that information into a structured JSON
Yes - you can try to do that with apex classes
No - we decided to use a .Net program that builds the bridge
Salesforce
.Net program
to sync
Salesforce CRM
IBM Connections

12. Transform you data for fast use
Why is JSON a nice and effective storage format?
Typical problem when you save external data
Should we create all the different objects in Salesforce?
Section
Text
Link
To-do ……
And what would we win?
Or should we store it all into one field?
We even do not need a custom object - if we want
We use JSON because it is effective, small and perfectly useable by web engines
We only save the meta data in fields that we like to see in views
JSON Store
Text
ToDo
Links

13. Create the view ! Plan a different UI for mobile and pc Apex page
<apex:page standardController="ConActivity__c" docType="html-5.0“
<apex:commandButton title="Open Activity" value="Open Activity" onclick="window.open('ibmscp://com.ibm.connections/activities?uid=
Bind the Data
var data = {!ConActivity__c.TasksJson__c};
Build the UI
function BuildHtmlNode(data, dep)
Repeat until all childs are build

14. We like to entertain our users !
We use CSS to make it interactive
Explore the data
We used a CSS that supports dynamic sections
We leverage the power of HTML 5 - no need of other libs
So all the magic is based on the local render engine
Thanks to the developer of the CSS sample we used

15. What happened since dreamforce?
Customers said: Nice what you are showing but …
We would like more … We would like real-time …

16. Real-time integration Demo - View
Demo of connection Data in Salesforce
Allow IBM Connections as proxy endpoint
Create JavaScript UI in Visual-Force-Page
Render the Content as HTML Table
Use Salesforce standard CSS to look nice
Offer links to IBM Connections
Continue working in the right object in IBM Connections
Impress your users
UI call llProxie
IBM api

17. Real-time integration Demo - Push
Demo of pushing Salesforce updates to Activity Stream
Allow IBM Connections as end point in Salesforce
Use IBM Connections API
Create an Apex trigger in Salesforce
Create Apex class to transport updates of Opportunity
Help your users with links to the SF Objects
Impress your users
Event Class
ConnectionsAPI

18. Real-time integration Demo - Push
Demo of pushing Salesforce appointments to Domino
Allow IBM Domino as end point in Salesforce
Use an API for Domino like soapgate Q! (open source)
Create Apex trigger in Salesforce
Create Apex class to transport CRUD to Domino
Help your users with links to the SF objects
Continue working in the right object in Salesforce
Impress your users
Event Class
soapgateQ!

19. What have we used in Salesforce?
We would like to show the magic that was waiting for us to be used
What is an Custom Field?
We used one to create the link information for the TAG in IBM Connections
What is an Custom Object?
We used one to represent the IBM Activity
What is an Visual-Force-Page?
We used one to visualize the JSON
What is an Apex-Trigger?
We used one to monitor the create, update and delete of salesforce appointments
What is an Apex-Class?
We used them to callout against Domino and IBM Connections

20. Imangine your System … Is a flexible cloud system You can add Fields
You can create Objects
You can create Pages
You can set triggers on all events
You can create serverside Classes

21. Questions?
Thanks to Theo we can continue with more details and a demo of the brand new lightning connect and lightning components – see and understand the roadmap 12:45 – 13:30 Room B