1. Communication Skills Training Topics: Understanding communication:
Verbal
Non-verbal
Listening
Etiquette
Conference Call Etiquette
Meeting Etiquette
Conducting Effective Conversations

2. Communication Skills MMM Training Solutions Contact: Pramila Mathew
Mobile:
Website:

3. MMM Training Solutions
COMMUNICATION
MMM Training Solutions

4. What is Communication?
Communication is sending or receiving ideas, thoughts or feelings from one person to one or more persons in such a way that, the person receiving it understands it in the same way the sender wants him/her to understand.

5. The Communication Process
The person initiating the communication, or broadcasting the message.
The specific set of words, gestures and images that the sender uses to convey what he or she wants to say.
The channel through which the message moves.
Receivers (or the audience for the message) - from whom the receiver often expects a response.
SENDER
RECEIVER
MESSAGE
CHANNEL
The response from the receiver to the sender.
Context
FEEDBACK

6. Interesting, right?
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