1. Problem: drainage and sanitation in Mathare slum, Nairobi, Kenya
Group 1
Problem: drainage and sanitation in Mathare slum, Nairobi, Kenya

2. Inadequate sanitation
Manifestation
Inadequate sanitation
Immediate Causes
Lack of adequate
drainage system
Inadequate waste
collection and
management
Lack of proper
maintenance of
drainage system
Underlying
Causes
No waste
disposal
system
Lack of awareness
raising on proper
waste disposal
Dramatic increase
in slum population
Substandard design
and construction of
infrastructure
Poor planning
of the city
Lack of security
in the slum
Historical
Economic
Political
Social
Cultural
Root Cause
Lack of national
Development policy
Low priority for
development
of slums
Poor
governance
Extreme poverty
and few economic
opportunities

3. Important Actors Residents of Mathare Organized groups
Area/district representative
Nairobi City County
Ministry of Land, Housing & Urban Development

4. Settlement Executive Community Area/district representa-tive
Residents of Mathare
Settlement Executive Community
Area/district representa-tive
Nairobi City County
Ministry of Land, Housing & UD
Settlement Executive Committee
Claim
Holder
Duty
Bearer

5. Claim/Duty Relationships
Residents’ claims on City County = City County’s duties to Residents
Provide infrastructure (drainage, water, etc.)
Provide sanitation services (garbage collection, drainage maintenance, etc.)
Upgrade Mathare to consider population growth
City County’s claims on Residents = Residents’ duties to City County
Pay nominal fees for services
Organize collection points for the garbage
Not to use drainage system for disposing garbage
A= Residents of Mathare B = Nairobi City County

6. Capacity Gap Analysis
The Mathare Residents’ right to claim sanitation services from the Nairobi City County
Capacity Gaps of the Claim Holder:
Poor capacity to communicate their needs and claims
Slum dwellers have no voice to influence the priority areas for service delivery
Lack of knowledge and information on how to demand accountability from the City County for service provision

7. Capacity Gap Analysis
The Mathare Residents’ right to claim sanitation services from the Nairobi City County
Capacity Gaps of the Duty Bearer:
Lack of relevant human resources (e.g., lack of urban managers who can ensure deployment of services to critical areas)
Poor financial management (e.g., environmental services are not prioritized in the county budget)
Lack of coordination capacity among the County departments (e.g., Engineering vs Social Services Departments)
Lack of accountability mechanisms resulting in the BBBP

8. Capacity Gaps of the Claim Holder
Type
Capacity Gap
Priority Action
Responsibility
Authority
Slum dwellers have no voice to influence the priority areas for service delivery
Strengthen representation and confidence-building
Training on community-based sanitation
Resources
Decision-making Capacity
Lack of knowledge and information on how to demand accountability from the City County for service provision
Dialogue with the Nairobi City County
Communication
Poor capacity to communicate their needs and claims

9. Capacity Gaps of the Duty Bearer
Type
Capacity Gap
Priority Action
Responsibility
Poor financial management (e.g., environmental services are not prioritized in the county budget)
Lack of coordination capacity among the County departments (e.g., Engineering vs Social Services Departments)
Personnel restructuring to ensure the right people are in the right place, and that departments have the right expertise
Establish coordination and appraisal mechanisms, including clarifying ToRs and performance contracts
Study the establishment of a fee structure to make the service affordable for the slums
Authority
Lack of accountability mechanisms resulting in the BBBP
Resources
Lack of relevant human resources (e.g., lack of urban managers who can ensure deployment of services to critical areas)
Decision-making Capacity
Communication