1. Patient Satisfaction Survey 2018 …We’re Listening

2. Speed of booking in at reception isn’t always fast
You Said:
We Did:
Doubling front desk staff at peak times, encouraging patients to use the self check-in facility
Speed of booking in at reception isn’t always fast

3. Appointment availability is an issue
You Said:
We Did:
Appointment availability is an issue
We have increased our clinical team and skill mix to offer a range of more suitable appointments. We’ve also made more appointments available to book online

4. Parking my car is sometimes difficult!
You Said:
We Did:
Parking my car is sometimes difficult!
As the practice rents the building we are unable to increase parking spaces. We appreciate that parking can be difficult at peak times, and we are sorry for the same

5. We don’t know what online services are on offer to us
You Said:
We Did:
We don’t know what online services are on offer to us
If you would like to know what online services are available, please ask at reception or download the NHS App on your smartphone/tablet

6. I wasn’t clear of the triage call back system
You Said:
We Did:
I wasn’t clear of the triage call back system
We will ensure that the triage process is clearly explained to patients