1. Performance Management
CRA

2. Things to Consider…
Delegation of authority for performance management and discipline
Who are the true decision-makers?
Performance vs Discipline
Union Environment
Role of HR (decision-maker vs adviser; knowledge and experience)
Review PSLRB Cases
Departmental History

3. Common Themes
HQ Performance Management vs Regional Performance Management
Reticence to deal with higher level employees
More time spent talking and less time spent acting
Urban Myth: “Management won’t support us”
Fear of grievance/harassment complaint/litigation
Passing the blame
Pointing the finger

4. Ways to deal with under-performing people
3 Simple Steps
Identify what behavior is causing the employee to under-perform
Confront their poor performance
Redirect behavior to improve performance

5. Confronting Performance: 6 things to think about
Never confront in anger
Do it immediately
No surprises
Use data and facts
Power of Peer Pressure
Do not water down the message

6. Common Reactions - Be prepared
Denial
Finger pointing
Lack of accountability
Blaming management

7. Avoid the Colombo Factor

8. Chatham House Rules

9. Case 1 - Sanjay Employed 33 years with CRA Works as an Auditor
Everyone knows he has been a problem employee
Over last 5 years received performance ratings of unable to assess or level 1
Has the reputation of being litigious
Claimed racial harassment in the past

10. Case 2 - Lorraine Employee with 30 years experience Corporate Auditor
Smoker - comes in late every day
Employee has been assigned lower complexity work
Team Leader has spoken to the employee in the past

11. Case 3 - Elizabeth 31-year-old Appeals officer
Has an accommodation that she can work from home
Filed grievances to change her Team Leader
Very aggressive and belligerent

12. Further Things to Consider…
Get involved
Support the Manager
Often Performance Management is a Chess Game
Be prepared to assign lower complexity work
Consider requirement letters

13. Further Things to Consider…(cont.)
Ensure employee accommodations are formalized
Think outside the box
Digital Footprint
Take the risk