1. Chapter 4 Attitudes, Values, and Ethics
Explain the ABC model of an attitude.
Describe how attitudes are formed.
Identify sources of job satisfaction and commitment.
Distinguish between organizational citizenship and workplace deviance behaviors.
Identify the characteristics of the source, target, and message that affect persuasion.
Discuss the definition and importance of emotions at work.
Contrast the effects of individual and organizational influences on ethical behavior.
Identify the factors that affect ethical behavior.
Learning Outcomes
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Attitude
LO1
a psychological tendency expressed by evaluating an entity with some degree of favor or disfavor
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3. Model of an Attitude B A C LO1
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4. Two Influences on Attitude Formation
LO2
Two Influences on Attitude Formation
Direct Experience
Social Learning
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5. Attitude–Behavior Correspondence Requirements
LO2
Attitude Specificity
Attitude Relevance
Measurement Timing
Personality Factors
Social Constraints
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6. Job Satisfaction and Dissatisfaction
LO3&4
SATISFACTION - a pleasurable or positive emotional state resulting from the appraisal of one’s job or job experience
DISSATISFACTION - Most believe that happy or satisfied employees are more productive at work, but the relationship between job satisfaction and performance is more complex.
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Process of Persuasion
LO5
Source
New Attitude
Persuasion
Target
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8. Emotions and the Workplace
LO6
[Positive Emotions]
Improve cognitive functioning
Improve health and coping mechanisms
Enhance creativity
[Negative Emotions]
Lead to workplace deviance
[Emotional Contagion]
the dynamic process through which emotions are
transferred from one person to another. It occurs primarily through nonverbal cues and
tendency for mimicry.
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Ethical Behavior
LO7
acting in ways consistent with one’s personal values and the commonly held values of the organization and society
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10. Ethics and the Individual
LO8
Ethics and the Individual
Ethical decision making requires three qualities of individuals
Competence to identify ethical issues and
evaluate the consequences of alternate actions.
Self-confidence to seek out different
opinions and decide what is right.
Willingness to make decisions when there
is no unambiguous solution.
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VALUES
LO8
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12. Individual/Organizational Model of Ethical Behavior
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13. Cognitive Moral Development
The process of moving through stages of maturity in terms of making ethical decisions
Level I – Premoral Level
Stage 1 – avoid punishment
Stage 2 – serve immediate interest
Level Il – Conventional Level
Stage 3 – live up to
friends’ expectations
Stage 4 – observe
societal laws
Level llI – Principled Level
Stage 5 – principles of
justice/right
Stage 6 – self-selected
ethical principles
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