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Examples of 360 degree feedback surveys that work
Examples of 360 degree feedback surveys that work A guide to help you draft your own 360° survey quickly and easily Elva Ainsworth © Talent Innovations 2018
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INSPIRING LEADER ITEMS*
OPEN THINKING Can see both sides of an argument Open to new ways of doing things Accepts criticism without becoming over-defensive Adapts easily to changing circumstances Flexible in approach Is non-judgemental of others Owns the consequences of own decisions Talks openly and honestly Seeks feedback on own behaviour Maintains high ethical standards Admits when wrong Relates to people at all levels Works well with other people Builds rapport easily Develops positive relationships with colleagues Consults widely when analysing issues Actively resolves relationship issues Shows respect for others Shows care and empathy for others Demonstrates effective listening Notices how others are feeling Is tolerant of others Treats everyone fairly INSPIRING LEADER ITEMS* PERSONAL RESPONSIBILITY COMMERCIAL Strives to manage key financial measures Has strong commercial instincts Demonstrates awareness of competitor activity Drives improved business results Innovates improvements for commercial results Identifies commercial opportunities Makes timely decisions Comfortable making decisions even in ambiguous circumstances Initiates action Is willing to be courageous Turns ideas into action Organises resources effectively Prioritises activities appropriately Builds in milestones and controls when planning Meets deadlines Manages own time effectively Delivers on promises Clearly communicates priorities Works efficiently Proactively asks for customer feedback Puts customers first Checks customer needs have been met Handles difficult customer issues effectively Takes customer complaints seriously RELATING DECISIVE ACTION RESPECT & EMPATHY MANAGING CTIVITIES GRASPING COMPLEXITIES Identifies the core of a problem Draws accurate conclusions from the information available Makes effective judgements Asks probing questions to establish the facts Quickly assimilates new information Applies knowledge to solve practical issues Generates imaginative solutions Produces creative ideas Challenges assumptions and conventional thinking Seeks out innovative approaches Identifies fresh approaches to achieving goals Keeps up to date with relevant specialist knowledge Demonstrates specialist knowledge Aware of best practices in their field Is seen as an expert in their field ENERGETIC INNOVATIVE CUSTOMER CENTRIC SPECIALIST KNOWEDGE Dynamic and driven Shows enthusiasm and excitement Shows unwavering determination Takes an energetic approach to work Maintains performance under pressure Makes presence felt and has impact Makes a strong positive first impression Expresses views with confidence Visible across the organisation Proactively networks Influences others to own viewpoint Strives to develop and grow Takes responsibility for own career development Actively seeks opportunities to learn and be stretched Is ambitious Works on continuous development Writes clearly and succinctly Speaks using positive language Clear in speech Inspires an audience when speaking Uses posture and gestures appropriately PERSONAL IMPACT MANAGING PERFORMANCE Delegates appropriately Clarifies expected standards of performance Gives constructive feedback to improve performance Provides objective observation and feedback Enables others to solve their own problems Ensures differences of opinion are resolved Tackles poor performance Gives others a clear sense of direction Inspires a positive attitude to work Energises people to work towards goals Takes the team to a new level of performance Celebrates team success Gains team commitment to ideas Encourages others to generate ideas Creates development opportunities for others Coaches team members powerfully Has an inspiring vision for the future of the organisation Demonstrates belief in the vision Demonstrates awareness of financial issues Able to see the long term impact of decisions Aware of current organisational and political issues Steps back from current issues and considers the ‘big picture’ Creates a strategic plan Is forward looking and strategic in approach STRIVING TO GROW COMMUNICATES CLEDARLY LEADING TEAMS STRATEGIC VISION * Comparative norm group in excess of 11, managers in a range of private sector organisations
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INSPIRING LEADER ITEMS*
OPEN THINKING Can see both sides of an argument Open to new ways of doing things Accepts criticism without becoming over-defensive Adapts easily to changing circumstances Flexible in approach Is non-judgemental of others Owns the consequences of own decisions Talks openly and honestly Seeks feedback on own behaviour Maintains high ethical standards Admits when wrong Relates to people at all levels Works well with other people Builds rapport easily Develops positive relationships with colleagues Consults widely when analysing issues Actively resolves relationship issues Shows respect for others Shows care and empathy for others Demonstrates effective listening Notices how others are feeling Is tolerant of others Treats everyone fairly INSPIRING LEADER ITEMS* PERSONAL RESPONSIBILITY COMMERCIAL Strives to manage key financial measures Has strong commercial instincts Demonstrates awareness of competitor activity Drives improved business results Innovates improvements for commercial results Identifies commercial opportunities Makes timely decisions Comfortable making decisions even in ambiguous circumstances Initiates action Is willing to be courageous Turns ideas into action Organises resources effectively Prioritises activities appropriately Builds in milestones and controls when planning Meets deadlines Manages own time effectively Delivers on promises Clearly communicates priorities Works efficiently Proactively asks for customer feedback Puts customers first Checks customer needs have been met Handles difficult customer issues effectively Takes customer complaints seriously RELATING DECISIVE ACTION RESPECT & EMPATHY MANAGING ACTIVITIES GRASPING COMPLEXITIES Identifies the core of a problem Draws accurate conclusions from the information available Makes effective judgements Asks probing questions to establish the facts Quickly assimilates new information Applies knowledge to solve practical issues Generates imaginative solutions Produces creative ideas Challenges assumptions and conventional thinking Seeks out innovative approaches Identifies fresh approaches to achieving goals Keeps up to date with relevant specialist knowledge Demonstrates specialist knowledge Aware of best practices in their field Is seen as an expert in their field ENERGETIC INNOVATIVE CUSTOMER CENTRIC SPECIALIST KNOWEDGE Dynamic and driven Shows enthusiasm and excitement Shows unwavering determination Takes an energetic approach to work Maintains performance under pressure Makes presence felt and has impact Makes a strong positive first impression Expresses views with confidence Visible across the organisation Proactively networks Influences others to own viewpoint Strives to develop and grow Takes responsibility for own career development Actively seeks opportunities to learn and be stretched Is ambitious Works on continuous development Writes clearly and succinctly Speaks using positive language Clear in speech Inspires an audience when speaking Uses posture and gestures appropriately PERSONAL IMPACT MANAGING PERFORMANCE Delegates appropriately Clarifies expected standards of performance Gives constructive feedback to improve performance Provides objective observation and feedback Enables others to solve their own problems Ensures differences of opinion are resolved Tackles poor performance Gives others a clear sense of direction Inspires a positive attitude to work Energises people to work towards goals Takes the team to a new level of performance Celebrates team success Gains team commitment to ideas Encourages others to generate ideas Creates development opportunities for others Coaches team members powerfully Has an inspiring vision for the future of the organisation Demonstrates belief in the vision Demonstrates awareness of financial issues Able to see the long term impact of decisions Aware of current organisational and political issues Steps back from current issues and considers the ‘big picture’ Creates a strategic plan Is forward looking and strategic in approach STRIVING TO GROW COMMUNICATES CLEDARLY LEADING TEAMS STRATEGIC VISION * Comparative norm group in excess of 11, managers in a range of private sector organisations
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