1. Customer Satisfaction Improvement Plan IMPROVE CUSTOMER SATISFACTION
Increase quality control testing
Improve product quality
Invest in more usability testing
Use higher quality materials
Increase market research budget
Make prices more competitive
Work with retailers to increase volume and lower prices
IMPROVE CUSTOMER SATISFACTION
Require results- oriented training
Improve customer support
Institute mentoring program
Increase level of experience required for hiring
Lower cost of fee-based support
Add support options, such as Internet