1. Introduction of Member States and Candidate Countries
Cyprus
Czech Republic
Estonia
Hungary
Latvia
Lithuania
Malta
Poland
Slovak Republic
Slovenia
Bulgaria
Romania
Turkey

2. Cyprus IPSG Representative Name: Andreas Mylonas
What we hope to get out of participating in IPSG:
Techniques how to disseminate the CAF and/or other quality management tools
Networking with experts with a view to promoting formal business cooperation
Gain knowledge and experience of how to organise/deliver a high level conference.
What we hope to contribute to IPSG group:
Organisation and delivery of a conference /training programme relating to the activities of IPSG.
Participation in working sub-groups Knowledge Management, Benchmarking, and especially CAF.
Participation in learning labs and Quality Conferences

3. The Czech Republic IPSG Representative Name: Jiri Marek
What we hope to get out of participating in IPSG
to gain know-how of good quality public administration
to participate in joint programmes to improve the quality of our public administration
to earn experience of good management of public administration
What we hope to contribute to IPSG group
to solve problems of good European public administration jointly with other Member States
by active participation to assist in problem solving
to be a good partner to all members

4. Estonia
IPSG Representative Name: Juhani Lemmik, Estonian Ministry of Finance
What we hope to get out of participating in IPSG
CAF and its application, links with other models
Benchmarking – what is it and how to use it
Expert meetings (e.g process management)
What we hope to contribute to IPSG group
CAF experience, participation in expert meetings, contribution to EIPA website
Quality Conferences
Expert meetings and other new initiatives

5. Hungary IPSG Representative Name: Ákos Kovács
What we hope to get out of participating in IPSG
Approval of new CAF Action Plan
Data, information and practical tools
Benchmarking possibilities
New, integrated and easy-to-use EPAN website
What we hope to contribute to IPSG group
To support CAF activities (top priority)
CAF Action Plan – active paticipation e.g. Vienna
Taking part in the work of LLs
Use of the results of benchmarking, KM, etc

6. Latvia IPSG Representative Name: Reinis Upenieks
What we hope to get out of participating in IPSG
Ideas for national government Public service quality improvement strategy
Support to the ongoing activities in the field
Networking
What we hope to contribute to IPSG group
Challenges as new member
Place for piloting new ideas

7. Lithuania IPSG Representative Name: Jurgita Domeikiene
What we hope to get out of participating in IPSG
to get knowledge and to learn from experience and achievements of the EU countries seeking to improve the quality of services delivered to citizens and businesses;
to be involved in current process of developing of a new approaches and methods for improving the quality of public services.
What we hope to contribute to IPSG group
to participate actively in the work of IPSG;
to ensure implementation of proposals and recommendations of IPSG and subgroups in order to meet objectives set in MTP;
to spread results and achievements of IPSG in our country.

8. Malta
IPSG Representative Name: Christine Madiona (standing in for Charles Polidano)
What we hope to get out of participating in IPSG
To learn about initiatives taken by other countries in the fields of quality assurance and service quality improvement.
More specifically, to find out what measures other countries are taking to bring about tangible improvements in service delivery.
What we hope to contribute to IPSG group
To contribute our own experiences in these areas.

9. Poland IPSG Representative Name: Adam Misiuwianiec
What we hope to get out of participating in IPSG
Support in 1:
Promotion of modern management solutions in public administration,
Exchange of experiences in implementing CAF and benchmarking,
Adaptation of CAF for Polish public administration conditions,
Dissemination of CAF throughout Polish public administration,
Training of Polish CAF trainers.
2. CAF participation effects:
Improved contact between citizens and local authorities by CAF people surveys
Improved quality of services delivered to citizens and businesses,
Membership in CAF Network

10. Poland Engagement in works of IPSG.
What we hope to contribute to IPSG group:
Engagement in works of IPSG.
Experience of Polish public administration

11. Slovakia IPSG Representative Name: František Kajánek
What we hope to get out of participating in IPSG
exchange of experiences
new ideas as regards public administration
useful personal contacts
What we hope to contribute to IPSG group
strong support to activities of common interest to the IPSG
active role in the field Quality Management
experiences in the field State Administration
staff reform

12. Slovenia IPSG Representative Name: Gordana Žurga
What we hope to get out of participating in IPSG:
Knowledge Management
3QC
What we hope to contribute to IPSG group:
Participation in Knowledge Management
Assisting with some of the background preparatory work for 3QC

13. Bulgaria
IPSG Representative Name:
Roumyana Rousseva

14. Romania IPSG Representative Name: Monica Dimitriu
What we hope to get out of participating in IPSG
learning and implementing CAF concept and Knowledge Management
finding more about best practices from Member States
being involved in joint programmes to improve the quality of the Romanian public administration
finding more about the possible benchmarking partners
What we hope to contribute to IPSG group
become involved in benchmarking activities’ subgroup
contribute to EIPA’s work, documents and materials
participate within the Knowledge Management subgroup
share our experiences with other countries which are in similar situations, by using EIPA’s site

15. Turkey
IPSG Representative Name:
Mr. Cevdet Yilmaz