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Performance Monitoring and Feedback
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Introduction Monitoring means continue observation of given task whether it is going to right direction or not. Monitoring is a method or technique to bring something on right track. A supportive mechanism to achieve expected goal of organization. Performance Monitoring means observation of assign work if it is getting expected output.
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Types of Monitoring Monitoring of Process (following law, policy, procedure) Monitoring of output (Quantity, Quality, Cost and Time ) Monitoring of behavior ( responsiveness, ethics, code of conduct )
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Style of Performance monitoring
General Observation at office Field visit Contact to clients Getting information from Peers and subordinates
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Feedback Acquiring detail information regarding performance and providing suggestion to improve if necessary. A corrective measure to make further performance effective and efficient.
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Methods of performance feedback
Reviewing progress report Management / financial audit Periodic review Meeting with employees Public hearing Grievance handling
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Case study pertaining to performance monitoring and feedback.
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