1. Succeeding as a receiver
Chapter 4 Listening
Succeeding as a receiver

2. Listening is the "receiving" part of communication.
A skill that requires conscious hearing
We don't do it well
25% of what we hear is remembered

3. What is the cost of poor listening?
If each American prevented just one $10 mistake it would save…
Over $1 Billion

4. Rate Gap Between Speaking and Listening
Listening spare time
We speak 120 to 180 words per minute
But we hear and process must faster

5. How we hear and process Hear 50 words Tune In and Think
Hear Next 60 Words
Tune Out and Mind Wanders
Hear Next 70 Words
Tune Back In and Think

6. What are the 4 Ways to Listen?
Appreciative Listening
Most basic -- music, nature, etc.
Discriminative
Single out sounds from a noisy environment
Empathetic Listening
Acting as a sounding board -- hear to offer solutions
Critical Listening
Evaluate if what you hear has value

7. Why is listening difficult?
PROBLEM - Tune out dull topics - MEGO (my eyes glaze over)
PROBLEM - Fake attention
PROBLEM - Yield to distractions
PROBLEM - Criticize delivery or physical appearance

8. Why is listening difficult?
5. PROBLEM - Jump to conclusions
6. PROBLEM - Overreact to emotional words
7. PROBLEM - Interrupt - quit listening when we speak

9. Filters to Listening These will distort listening Experience Biases
Emotions
Family
Physical Condition
Age
Morals
Religion
Attitude

10. Listening in Speeches xplore–think ahead nalyze message
eview–think about what has been said
earch–look for hidden messages E A R S

11. Listening in Conversations
Show you are listening
Eloquent Grunts
Door Openers - "Go on", "Really?", "Oh?"

12. Listening in the Workplace

13. Being Introduced and Introducing Others
How to remember names:
Repeat the name 2 or 3 times in your first conversation.
Relate the person's name to something familiar.
Develop a determination to remember.

14. Professional Procedure
Seniority counts
younger
older
Introduce
older to
younger
Then Turn the Tables

15. Introduction Steps Make eye contact Extend your hand
Make a brief comment that includes the name
"A pleasure to meet you, Mr. Smith"

16. Accepting Criticism Don't tune out criticism Be coachable
Overcome obstacles to criticism
Put yourself in their shoes.
Know that employers, teachers, coaches want to correct, not criticize.

17. Communication is a two-way street
Ask for Explanations
Get additional information
Would you say that again?",
"Excuse me, could you be more specific?”
Paraphrase for understanding
Be sure you are actively participating
Communication is a two-way street

18. Put it Down on Paper
Memory alone can't guarantee understanding key points
How to take notes
Be prepared
Get it down
Don't write everything

19. Recalling the Facts How does listening differ from hearing?
What is the cost to America of poor listening?
What happens because we speak at a different rate than we listen?
How do we combat this?
What are the four types of listening?
What are the 7 deadly habits of poor listening?
What in a speech can help listening?
What can listeners do to help the speaker?
What can you do to aid memory?
Looking Back on Page 108

20. Vocabulary passive listening active listening appreciative listening
discriminative listening
empathetic listening
critical listening
filter
testimonial
false comparison
jump on the bandwagon
stack the deck
name calling
door opener
paraphrase
summarize
Speech terms on Page 85