1. IPSG Dublin
Developing central government agencies using a process approach - experiences from Sweden
Invitation to an Expert meeting in Stockholm 1-2:nd of July 2004

2. Central Government Agencies in Sweden
Areas of responsibility: higher education, social insurance, labour market, police, tax administration, justice, infrastructure, defence, …..
Not responsible for: transport, healthcare, nursery care, primary- and secondary school...
Approximately 200 agencies with more than 20 employees
5 % of the workforce
About employees
Highly decentralised

3. Why using a process approach?
Demands and expectations
Effectiveness & cost efficiency
Quality services
Rule of law and transparency
24/7
Implementing
TQM
Processes
Performance management
All this demands and expectations are actually demands and expectations on the agencies processes.
Our conclusion is that a higher degree of process orientation is the main strategy to meet those demands and expectations.
Co-operation between agencies by identification of different responsibilities in citizen orientated processes is the platform to create so called one-stop-shops.
There will be stronger demands increase cost efficiency and productivity due to the demographic challenge.

4. Different process approaches
Different purposes
Quality assurance
Change culture
Effectiveness and efficiency
Impact on formal organisational structure and areas of responsibility
Different process approaches
Different starting points for identification
Vision/mission
Customer
Production
Services

5. The National Road Administration
Support to commercial transports
Support to private travels
”Support
to the
good
journey”
Capture customers needs
Improve conditions & facilities
Offer possibilities for travel
Support
during the journey
We make the good journey possible

6. Law development Annual tax assessment Gift tax Preliminary tax
Payroll tax,
pay-as-you-earn,
Statement of earnings
Annual tax assessment
Law development
Value-added tax (VAT)
Gift tax
Excise duty

7. Taxation and collection
Individuals
Small business firms
Medium sized companies
Large companies

8. Impact on the formal
organisational structure
and areas of responsibility
Degree of process orientation
None - Limited
High - Total

9. Expert meeting about process orientation
1-2:nd of July in Stockholm, lunch to lunch
Flexible arrangement depending on interest, start planning for about 50 participants
Participants pays for travel and accommodation

10. Expert meeting about process orientation
Purpose for the meeting: Sharing knowledge about different existing ways of using a process approach to develop central government agencies and to identify the full potential of the approach
Seminars and workshops

11. Time schedule Presentation in Dublin
Formal invitation and identification of potential experts (Feb.-March)
Communication with experts to get input for a first draft agenda (March-April)
Final agenda ready in May
Meeting on the 1-2nd of July
Role for the IPSG