1. Inforce Illustration Capability
Join me while we take a look at upcoming enhancements to Inforce Illustrations and our non-medical underwriting process.
Policies issued by American General Life Insurance Company (AGL), Houston, TX, and The United States Life Insurance Company in the City of New York (US Life), members of American International Group, Inc. (AIG)
FOR FINANCIAL PROFESSIONAL USE ONLY-NOT FOR PUBLIC DISTRIBUTION

2. What is happening?
Beginning 10/26/2018, real-time inforce illustration functionality on certain UL products will become available on WinFlex Web.
Actively appointed partners/agents, and licensed agents who manage inforce UL business will be authorized to run inforce illustrations for their clients on WinFlex Web.
This upgrade supplements the existing process for manually requesting inforce illustrations from AIG, and receiving them at a later date to review with clients.
Beginning October 26th, 2018 real-time inforce illustration functionality on certain UL products will become available on WinFlex Web.
Actively appointed partners/agents, and licensed agents who manage inforce UL business will be authorized to run inforce illustrations for their clients on WinFlex web.
This upgrade supplements the existing process for manually requesting inforce illustrations from us, and receiving them at a late date to review with clients.

3. Why Are Inforce Illustrations Important?
Policy Reviews—Inforce illustrations can be a cornerstone in discussions with the client during a policy review to help them understand:
If policy performance is on track with the original illustration
If the premiums and performance have generated enough cash value, can the client potentially lower premiums or stop premium payments?
Is the current death benefit in line with current needs?
If their outlook has changed since the initial purchase in regards to premium schedule, premium allocation, and access to cash values.
Policy review is an important component of an agent/client relationship and is vital to ensure your clients goals and objectives are still being met after the initial sale. Inforce illustrations can be a cornerstone in discussions with the client during a policy review to help them understand:
-If policy performance is on track with the original illustration
-If the premiums and performance have generated enough cash value, can the client potentially lower premiums or stop premium payments?
Is the current death benefit in line with current needs?
If their outlook has changed since the initial purchase in regards to premium schedule, premium allocation, and access to cash values.

4. Inforce Illustrations Provide Insight
Helps client see and understand many things about their policy:
Is current premium in line with original objectives?
Is current performance supporting the policy as intended?
Help clients understand that interest and index cap and participation rates will and do change periodically
Have any premium payments been missed or paid late and what is the policy impact?
Is the current coverage adequate based on original goals? If original goals changed, how does that impact the coverage needed?
Is there enough cash value to access for specific needs?
Inforce illustrations provide insight and helps the client see and understand many things about their policy:
-Is current premium in line with original objectives?
-Is current performance supporting the policy as intended?
-Help your clients understand that interest and index cap and participation rates will and do change periodically
-Has any premium payments been missed or paid late and what is the policy impact?
-Is the current coverage adequate based on the original goals? If original goals changed, how does that impact the coverage needed?
-Is there enough cash value to access for specific needs?

5. Inforce Insights on Funding Levels
A new business illustration on a UL or an IUL is based on a certain rate of return or index interest rate credited to the policy’s account value
But, an inforce illustration is in part actual experience and a future hypothetical based on
The timing of premium payments,
Rates credited to an account based on performance of an index or indices, or the declared rate
Changes to cap or par rates
Withdrawals or policy loans, if accessed and not illustrated originally
The original “as sold” illustration or quote was based on several of the above factors however, as time passes one or more of these factors may have changed and may impact the performance of the policy.
The advantage of inforce illustrations is to determine if the policy is on course based on the original objective of the client. The inforce illustration gives you some history with a look to the future based on certain assumptions such as
The timing of premium payments,
Rates credited to an account based on performance of an index or indices, or the declared rate
Changes to cap or par rates
Withdrawals or policy loans, if accessed and not illustrated originally
However, due to changes in the economic environment or life situations the intent of how a policy is funded or has interest credited to it at the levels illustrated may fall short. And, this is where having the capability to run an inforce illustration or illustrations assuming different design parameters can be truly valuable.

6. Inforce Insights on Funding Levels
What can an underfunded IUL or GUL look like and can you adjust to mitigate potential issues?
The inforce illustration may not run to the intended age or year (age 100, 110 or 121) compared to the “as sold” quote or illustration
Option is to increase premium, increase the years to pay premium or decrease the death benefit
The inforce illustration cap or par rate has changed impacting the length of time the policy will run
Option is to increase the premium, increase the years to pay premium or decrease the death benefit, change the death benefit option to level if increasing
The disbursement generated in the inforce illustration is less than the original “as sold” illustration
Option is to increase the premium, if DB option is increasing change to level, shorten the disbursement period and/or decrease the death benefit
An inforce illustration can help identify IUL or GUL polices which may be underfunded and then determine a course of action to get them back on in line with how they were sold.
There are several situation which you may come across and there are ways to resolve them…read slide

7. What products are available?
Inforce Illustration Products on WinFlex Web
Available for Distribution
No Longer Distributed
QoL Guarantee Plus GUL II
Elite UL (2008)
AG Secure Lifetime GUL
QoL Value+ Protector
Elite Index UL (2008)
AG Secure Lifetime GUL 2
QoL Max Accumulator+
ContinUL
Elite Global Plus
Secure Lifetime GUL 3*
ContinUL 2010
Elite Global Plus II
Value+ Protector
ContinUL Extend
Elite Global Survivor
Max Accumulator+
ContinUL Extend Plus
AG Choice Index
AG Extend IUL
AG Choice Index (2013)
More products will be added on an ongoing basis
If you need an inforce illustration for a product not on this list, follow current practice to obtain
Here is the list of the products currently available to provide inforce illustrations to your clients through WinFlex Web.
More products will continue to be added on an ongoing bases.
If you need an inforce illustration for a product not on this list, follow the current business practice to obtain it.
* AGL and USL Product Versions

8. Key Points
Available via WinFlex Web only—Not available in WinFlex Desktop
User will need Policy Number and Agent ID to generate inforce illustration
The Agent ID must be the agent of record to the corresponding policy number
Remember—Inforce illustrations are not available until after the first policy anniversary
Here are a few key points about this new process:
-It is available via WinFlex Web only—not on the desktop versoin of WinFlex
-You will need the policy number and Agent ID to generate the inforce illustration
-The Agent ID must be the agent of record to the corresponding policy number
-Remember—Inforce illustrations are not available until after the first policy anniversary

9. How to Access
Login to WinFlex Web with your current username and password
Once logged in, click the Illustrations Shortcut:
To access the inforce illustrations in WinFlex Web is a similar process to how you currently run your new business illustrations.
Simply login to WinFlex Web with your current username and password. Once logged in, click the Illustrations shortcut.

10. How to Access
Next, place curser over the Clients drop down menu at the top of the screen and select Inforce:
Next, place your curser over the Clients drop down menu at the top of the screen and select Inforce.

11. Home Office View
When running as a Home Office user, simply enter the policy number then click Submit to load the policy information:
You are a home office user, simply enter the policy number then click Submit to load the policy information.

12. Field/Agent View
When running as a Field user, you must enter the policy number AND Agent ID then click Submit to load the policy information:
In order to access the inforce illustration you must enter the policy number AND agent ID then click Submit to load the policy information.

13. Invalid Agent ID
If the incorrect Agent ID is entered the following message will appear:
If you enter an invalid Agent ID the message you see on the screen will appear.
Remember—The Agent ID must be the agent of record for the policy number entered.
REMEMBER: THE AGENT ID MUST BE THE AGENT OF RECORD FOR THE POLICY NUMBER ENTERED

14. Finding Your Agent ID
If you need help finding your Agent ID, it can be accessed via eStation
First, login to eStation:
If you need help finding your Agent ID, it can be accessed via eStation.
First, login to eStation.

15. Finding Your Agent ID Choose “Inforce” at the top of the page
Select “Inforce Lookup”
Choose Inforce at the top of the page
Select Inforce Lookup

16. Finding Your Agent ID Enter the policy number then click “Search”
The Agent ID number will be located in the lower right hand corner of the Summary for the Active Policy
Enter the policy number then click Search.
The Agent ID number will be located in the lower right hand corner of the Summary for the Active Policy.

17. Running the Inforce Illustration
Notice the product and insured info cannot be changed on an Inforce Illustration:
After you have entered the policy number and Agent ID you can run the inforce illustration.
Again, a lot of the content here is very similar to running a new business illustration.
You will notice the product at the top cannot be changed and neither can the insured’s information.

18. Inforce Illustrations—Solve For Tab
The system defaults to running the illustration “as-is”
The Solve For tab automatically has the policy face amount and scheduled premium input
Either of these can be adjusted to show alternate scenarios to the client
Please keep in mind that this walkthrough is a sample of one of the many products available to run inforce illustrations. Some of the content on each of these tabs may appear differently depending on the product you are illustrating. Some of the tabs may have additional options and some may have fewer depending on product being illustrated.
In the Solve For tab the system defaults to running the illustration “as-is”. This means the policy face amount and scheduled premium are automatically input in this tab.
Either of these can be adjusted to show alternate scenarios to the client.
*Some features on each tab may be different depending on the product being illustrated.

19. Inforce Illustrations—Solve For Tab
Like a new business illustration, you may choose to solve for Face Amount or Premium to show alternate scenarios to the client
Like a new business illustration, you may choose to solve for Face Amount or Premium to show alternate scenarios to the client.
*Some features on each tab may be different depending on the product being illustrated.

20. Inforce Illustrations—Solve For Tab
Solve For Face Amount: The premium amount and schedule can be adjusted here to see what impact paying a different premium and/or stopping premiums at a specific time has on the death benefit
If you Solve For Face Amount the premium amount and schedule can be adjusted here to see what impact paying a different premium and/or stopping premiums at a specific time has on the death benefit.
*Some features on each tab may be different depending on the product being illustrated.

21. Inforce Illustrations—Solve For Tab
Solve For Premium: The face amount and schedule can be adjusted here to see what impact adjusting the face amount and/or stopping premiums at a specific time has on the required premiums
If you Solve For Premium the face amount and schedule can be adjusted to see what impact adjusting the face amount and/or stopping premiums at a specific time has on the required premiums.
*Some features on each tab may be different depending on the product being illustrated.

22. Inforce Illustrations—Index Strategy Tab
Strategy allocation is automatically set to the current allocation percentages
The allocation percentages and illustrative rates can be adjusted, like on a new business illustration
Due to maximum illustrative rate guidelines the maximum allowable illustrative rate may be higher or lower than what was on the original new business illustration
The next tab is Index Strategy. Remember, this example shows an Indexed Univeral Life insurance policy which has multiple index strategies that money can be allocated to. If you run an inforce illustration for a product that is not an IUL this tab will not appear for you.
The strategy allocation is automatically set to the current allocation percentages the client has chosen. The allocation percentages and illustrative rates can be adjusted, lie on a new business illustration, if you wish to see that impact.
Due to maximum illustrative rate guidelines the maximum allowable illustrative rate may be higher or lower than what was on the original new business illustration.
*Some features on each tab may be different depending on the product being illustrated.

23. Inforce Illustrations—Disbursements Tab
Disbursements can also be shown on an inforce illustration, just like a new business illustration—with all of the same inputs required to show the income
*Some features on each tab may be different depending on the product being illustrated.
Next is the Disbursements Tab. Again, the product type will determine what functionality is available here.
You can show disbursements on the inforce illustration, just like on a new business illustration—with all of the same inputs require to show the desired income.

24. Inforce Illustrations—Policy Options Tab
Here you can change the death benefit option, premium payment mode, and/or illustrate a lump sum being applied
Note the 1035 fields cannot be altered
*Some features on each tab may be different depending on the product being illustrated.
The Policy Options tab allows you to change the death benefit option, premium payment mode, and/or illustrate a lump sum being applied to the policy.
Note the 1035 fields cannot be altered since no 1035 exchange funds can be received after the first policy year.

25. Inforce Illustrations—Riders Tab
Riders that are not available to be added post-issue will not be available for selection
The Riders Tab will have checked those riders that are included on the policy. Riders that are not available to be added post-issue will not be available for selection here.
*Some features on each tab may be different depending on the product being illustrated.

26. Inforce Illustrations—Inforce Tab
The inforce tab displays important policy information and cannot be changed
A new tab in WinFlex Web is the Inforce tab which displays important policy information and cannot be changed.
You can see the date this policy information is current as of, the policy number, current specified amount (or death benefit), initial specified amount (or death benefit), the IRC 7702 life insurance test, whether or not the policy is a MEC, how much premium has been paid to date, and the initial guideline level, single, and seven pay premium information.
*Some features on each tab may be different depending on the product being illustrated.

27. Inforce Illustration Output
Once the information is entered as desired, the inforce illustration can be calculated to view
Inforce illustration can be reviewed, saved, or edited just like a new business illustration
Once you have entered the information as desired, the inforce illustration can be calculated for you to view.
Please make sure you review the information thoroughly to provide your client with the correct information about their current policy performance, its projected performance, and how the policy is (or is not) meeting their current life insurance needs and objectives.
The illustration can be reviewed, saved, or edited like any new business illustration.

28. Thank YOU!
Thank you for your time today. Please let us know if you have any questions.

29. Appendix
Next lets take a look at some enhancements that are being make to our non-medical underwriting process.

30. Brief Description of Products
Inforce Illustration Products on WinFlex Web
Available for Distribution
QoL Guarantee Plus GUL II
GUL with flexibility, guaranteed CVs & ROP (year 20 or 25), with QoL ABRs
QoL Value+ Protector
Protection focused IUL with life expectancy guarantees & QoL ABRs
QoL Max Accumulator+
Accum focused IUL with 4 index accounts, AVE’s, and QoL ABRs
Secure Lifetime GUL 3*
GUL with flexibility, guaranteed CVs & ROP (year 20 or 25)
Value+ Protector
Protection focused IUL with life expectancy guarantees
Max Accumulator+
Accum focused IUL with 4 index accounts, AVE’s
AG Extend IUL
IUL built for term conversions, limited NLG, par & cap rate accounts
Here is a brief look at the types of products currently available for inforce illustrations.
More products will continue to be added on an ongoing bases.

31. Inforce Illustration Products on WinFlex Web
Brief Description of Products
Inforce Illustration Products on WinFlex Web
No Longer Distributed
Elite UL (2008)
Classic current assumption UL
Elite Index UL (2008)
IUL with Choice Loans
ContinUL
GUL
ContinUL 2010
Low Cost GUL, strong DB guarantees
ContinUL Extend
GUL with flexible guarantee period
ContinUL Extend Plus
GUL with cash accumulation for future flexibility
Here is a brief look at the types of products currently available for inforce illustrations.
More products will continue to be added on an ongoing bases.

32. Inforce Illustration Products on WinFlex Web
Brief Description of Products
Inforce Illustration Products on WinFlex Web
No Longer Distributed
AG Secure Lifetime GUL
GUL with guaranteed CV & ability to access CV without losing guarantee
AG Secure Lifetime GUL 2
GUL with continuation guarantee, optionality, & year 20 ROP
Elite Global Plus
Accumulation IUL with 5 year global index (S&P 500, Hang Seng, EuroStoxx 50)
Elite Global Plus II
Accumulation IUL with 5 year global index and 1 year S&P 500 index
Elite Global Survivor
2nd to die IUL with 5 year global index
AG Choice Index
Hybrid GUL/IUL with 5 year global index, 1 year S&P 500 index
AG Choice Index (2013)
Hybrid GUL/IUL with 5 year global index, 1 year S&P 500 index, Choice Loans
Here is a brief look at the types of products currently available for inforce illustrations.
More products will continue to be added on an ongoing bases.

33. Carriers mentioned in the presentation are peer group competitors of American General Life. Every attempt has been made to verify the accuracy of competitor information included in this presentation. Product information and rates are subject to change at any time.
Policies issued by American General Life Insurance Company (AGL), Houston, TX except in New York, where issued by The United States Life Insurance Company in the City of New York (US Life). Policy Form Numbers: 15646, ICC , 15646N, 15442, ICC , 15442N, 15442NU, 16760, ICC , 16760N, 12436, ICC , 12436N, 12436NU ; Rider Form Numbers: , , 15600, ICC , , 13601, ICC , 82012, 82410, 88390, 14002, ICC , 14306, 07620, 15997, 15996, 15271, ICC , 15274, ICC , 15272, ICC , 15273, ICC Issuing companies AGL and US Life are responsible for financial obligations of insurance products and are members of American International Group, Inc. (AIG). Guarantees are backed by the claims-paying ability of the issuing insurance company. Products may not be available in all states and product features may vary by state. Please refer to your policy.
For additional information, please visit our website at All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language. This information is general in nature, may be subject to change, and does not constitute legal, tax or accounting advice from any company, its employees, financial professionals or other representatives. Applicable laws and regulations are complex and subject to change. Any tax statements in this material are not intended to suggest the avoidance of U.S. federal, state or local tax penalties. For advice concerning your individual circumstances, consult a professional attorney, tax advisor or accountant. © AIG All rights reserved.
AGLC112055
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FOR FINANCIAL PROFESSIONAL USE ONLY-NOT FOR PUBLIC DISTRIBUTION

34. Read Slide Information about the ML Strategic Balanced Index®
The ML Strategic Balanced Index® provides systematic, rules-based access to the blended performance of two underlying indices—the S&P 500 (without dividends), which serves to represent equity performance, and the Merrill Lynch 10-year U.S. Treasury Futures Total Return Index, which serves to represent fixed income performance. To help manage overall return volatility, the Index may also systematically utilize cash performance in addition to the performance of the two underlying indices.
Important Note: The ML Strategic Balanced Index® embeds an annual index cost in the calculations of the change in Index Value over the Index Term. This “embedded index cost” will reduce any change in Index Value over the Index Term that would otherwise have been used in the calculation of index interest, and it funds certain operational and licensing costs for the index. It is not a fee paid by you or received by the Company. The Company’s licensing relationship with Merrill Lynch, Pierce, Fenner & Smith Incorporated for use of the ML Strategic Balanced Index and for use of certain service marks includes the Company’s purchase of financial instruments for purposes of meeting its interest crediting obligations. Some portion of those instruments will, or may be, purchased from Merrill Lynch, Pierce, Fenner & Smith Incorporated or its Affiliates.
Merrill Lynch, Pierce, Fenner & Smith Incorporated and its affiliates (“BofA Merrill Lynch”) indices and related information, the name “BofA Merrill Lynch”, and related trademarks, are intellectual property licensed from BofA Merrill Lynch, and may not be copied, used, or distributed without BofA Merrill Lynch’s prior written approval. The products of licensee American General Life Insurance Company have not been passed on as to their legality or suitability, and are not regulated, issued, endorsed, sold, guaranteed, or promoted by BofA Merrill Lynch.
BOFA MERRILL LYNCH MAKES NO WARRANTIES AND BEARS NO LIABILITY WITH RESPECT TO ANY INDEX, ANY RELATED INFORMATION, ITS TRADEMARKS, OR THE PRODUCT(S) (INCLUDING WITHOUT LIMITATION, ITS QUALITY, ACCURACY,SUITABILITY AND/OR COMPLETENESS).
The ML Strategic Balanced Index (the “Index”) is the property of Merrill Lynch, Pierce, Fenner & Smith Incorporated, which has contracted with S&P Opco, LLC (a subsidiary of S&P Dow Jones Indices LLC) to calculate and maintain the Index. The Index is not sponsored by S&P Dow Jones Indices or its affiliates or its third party licensors (collectively, “S&P Dow Jones Indices”). S&P Dow Jones Indices will not be liable for any errors or omissions in calculating the Index. “Calculated by S&P Dow Jones Indices” and the related stylized mark(s) are service marks of S&P Dow Jones Indices and have been licensed for use by Merrill Lynch, Pierce, Fenner & Smith Incorporated. Note that the ML Strategic Balanced Index™ is not available for policies issued in the State of New York.
Information about the S&P 500® Index
The S&P 500 Index is a product of S&P Dow Jones Indices LLC (“SPDJI”), and has been licensed for use by AGL and US Life. Standard & Poor’s®, S&P® and S&P 500® are registered trademarks of Standard & Poor’s Financial Services LLC (“S&P”); Dow Jones® is a registered trademark of Dow Jones Trademark Holdings LLC (“Dow Jones”); and these trademarks have been licensed for use by SPDJI and sublicensed for certain purposes by AGL and US Life. AGL and US Life’s Max Accumulator+ is not sponsored, endorsed, sold or promoted by SPDJI, Dow Jones, S&P, their respective affiliates, and none of such parties make any representation regarding the advisability of investing in such product(s) nor do they have any liability for any errors, omissions, or interruptions of the S&P 500 Index.
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FOR FINANCIAL PROFESSIONAL USE ONLY-NOT FOR PUBLIC DISTRIBUTION

35. Read slide. Information about the PIMCO Global Optima Index
The PIMCO Global Optima IndexTM (the “Index”) is a comprehensive equity and bond index, offering exposure to global equity and U.S. fixed income markets. The Index is a trademark of Pacific Investment Management Company LLC (“PIMCO”) and has been licensed for use for certain purposes by American General Life Insurance Company with select life insurance and annuity products. The Index is the exclusive property of PIMCO and is made and compiled without regard to the needs, including, but not limited to, the suitability or appropriateness needs, as applicable, of the Company, the Product, or owners of the Product. The Product is not sold, sponsored, endorsed or promoted by PIMCO or any other party involved in, or related to, making or compiling the Index. PIMCO does not provide investment advice to the Company with respect to the Product or to owners of the Product.
Neither PIMCO nor any other party involved in, or related to, making or compiling the Index has any obligation to continue to provide the Index to the Company with respect to the Product. Neither PIMCO nor any other party involved in, or related to, making or compiling the Index makes any representation regarding the Index, Index information, performance, annuities generally or the Product particularly.
PIMCO disclaims all warranties, express or implied, including all warranties of merchantability or fitness for a particular purpose or use. PIMCO shall have no responsibility or liability whatsoever with respect to the Product.
The Licensed PIMCO Licensed Index is comprised of a number of constituents, some of which are owned by entities other than PIMCO. The Licensed PIMCO Indices rely on a variety of publically available data and information and licensable equity and fixed income sub-indices. All disclaimers referenced in the Agreement relative to PIMCO also apply separately to those entities that are owners of the constituents of the Licensed PIMCO Indices. The constituents of the Licensed PIMCO Indices include: MSCI Inc., FTSE International Limited, FTSE TMX Global, Debt Capital Markets, Inc., Frank Russell Company and certain ETFs. The Licensee expressly agrees to include the following disclaimer and limited language in connection with the use of the Licensed PIMCO Indices for the Permitted Purposes.
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FOR FINANCIAL PROFESSIONAL USE ONLY-NOT FOR PUBLIC DISTRIBUTION