1. Culture Change
Culture change has to transcend departmental boundaries and permeate throughout the organization
Change requires top-down support, starting at the C-suite
People managers must also play a role guiding, encouraging and correcting
Each employee plays a role. Will you create a culture of blame or a culture of improvement?
1. Cultural Change: Alternating Text

2. What is a business coach?
Helps you look at the big picture
Guides you in enhancing your business skills
Provides candid feedback
Helps you identify business opportunities
Links you with other professionals
Helps you through business transitions
Listens to the problems you are facing
Helps you set goals
Encourages and motivates you
2. Effective RCA? Selective Reading Blocks

3. Root Cause Analysis Needs
Stakeholders who are bought into the process and vocally support it
Discipline to attend meetings and do the necessary research work in between meetings
Facilitator trained to run RCA meetings
Time devoted to studying the problem (approx days)
Tools and processes appropriate for each problem
Subject matter experts with domain knowledge into the problem areas
3. RCA – simple picture + text

4. Where does RCA fit?
Project Excellence (Px) and RCA (Root Cause Analysis) are highly related because,
when you identify the problems and solutions (RCA),
the project execution will naturally improve (Px)
4. Effective RCA? Diagram + simple picture

5. Process Mapping
STEP 1
Identify scope of process – definition, process owner, start & end points
Recruit Focus Team - people involved in the process
STEP 2
Construct the Process
STEP 3
STEP 4
Validate and obtain comments - from others involved in the process
5. Process Mapping: Alignment and Mumblers
STEP 5
Identify opportunities - determine where areas for improvement exist
STEP 6
Present back to management and other key people for their input 8 8 8

6. (open) (closed) Good communicators listen more, talk less
6. Open/Closed – layout, mumblers, color