1. Services and Procedures Current status
ECAS HD
Eurostat Communications, Applications and Systems Help Desk
Services and Procedures
Current status

2. ECAS HD Status Procedures Services On line demo Application Inventory
Knowledge base
Data flow arrival monitoring
IRMS (Incidents reporting management system)
Services
Systems supported
Access to the IRMS
Web: portal and dedicated
On line demo

3. Application inventory
Web-based questionnaire available from:
Statel web
ECAS HD portal
Available
On line
As PDF or plain text document

4. Software is installed on ECAS machine
Knowledge base
Software is installed on ECAS machine
Available information will be load soon in the KB

5. Data flow arrival monitoring
Integrated in the ISMS
As soon as a data flow is processed by the server, notification are send to the ISMS
XML format
STATEL is used for the transfer
Exception reports will be generated according to the agenda

6. System selected is Request Tracker (RT)
Incidents reporting
System selected is Request Tracker (RT)
Open source license
Possibility to adapt to the specific requirements
Will be upgraded soon (version 2)
Web and based system
Incidents are generated
On the web
By mail (not implemented)

7. Incidents reporting (2)
Complete history of the problem
Displayed on html page
Mail notifications
Extraction for reporting
Questions
Do you want acces to the IMRS?
To display incident status
To receive mail notification
To create the incident yourself

8. Systems supported
STATEL
STADIUM II
STADIUM III
TESTA
COMEXT connection
COMEXT application
Level 1+ and 2
Level 1+
Level 0 (later level 1+)
Level 0
Level 1

9. Access for local co-ordinator
Access to the IRMS
Access for local co-ordinator
3 possible levels
1. Display only the incident
2. Plus receiving mail notification
3. Plus incident creation
Questions?
Published on web

10. All available webs ECAS portal STATEL support ISMS IRMS webs
Similar aspects
Links to navigate
ECAS portal
Report publication
STATEL support
ISMS
IRMS