1. Administrative Leadership
Managers vs. Leaders
Motivation
Needs
Achievement drive
Expectancy
Job Satisfaction
Leadership
Leadership qualities
Leadership and power
Theories of leadership

2. Glossary
Leadership = influencing people to strive willingly to attain the goals of the organization
Management = coordinating resources to accomplish goals
Motivation = sum of all energizing forces internal and external to an individual that results in behavior
Motives =
Need = physical or psychological deficiency
Goal = aim of action
Power =

3. Motivation Maslow’s Needs Hierarchy Herzberg’s Two Factor Theory
Needs Motives Achieve goals
Maslow’s Needs Hierarchy
Self-actualization
Esteem
Social
Safety
Physiological
A satisfied need is no longer a motivator
Herzberg’s Two Factor Theory
Maintenance factors
Motivational factors

4. Achievement Motivation Theory
Need to achieve
responds to _____
seeks _______ challenges
takes _________; wants __________
Need for power
enjoys __________
and exercise of power
seeks ___________
Need for affiliation
wants to be liked
seeks ________, socializing
joins ____________

5. Motivation
Operant conditioning/ Reinforcement: people perform in order to __________ and ___________
____________ helps
determine ___________

6. Motivation
_________theory: people make decisions based on expectations that their choice will lead to a desired outcome
expectancy that action
will __________
______ placed on the reward

7. Job Satisfaction
Individual’s general attitude toward job (vs. _____, which is the attitude of the group)
related to turnover, absenteeism, tardiness, accidents, grievances
does satisfaction performance?
working conditions affect satisfaction
Foodservice is traditionally a ____ turnover, ___ job satisfaction industry
annual turnover rates of >100% for hourly employees

8. Leadership Authority is enough to get people to _____________.
Leadership is needed to get people to ________________.

9. Components of Leadership
Vision
define and communicate mission...
Empowerment
accepting responsibility, especially for failures
create sense of community, team
remove _____________
Consistency
earn trust; be reliable
integrity of words and action

10. Leadership and Power Positional = authority due to _____
Personal = authority due to __________
Expert: respect knowledge/ experience
Connection: networks valued

11. Theories of Leadership
Scientific management
Human relations
Theory X and Theory Y

12. Theories of Leadership
Situational management
leadership L = (l,f,s)
l: traits, personality
f: attitudes, maturity, personality
s: variables of the given situation; e.g. how structured is the task?
Contingency theories
there is no one “best” method
leadership style depends on task, power structure, relationships

13. Dimensions of Leadership Behavior
_____-orientation
“initiating structure”
organization, procedures, skills
“consideration”
relationships, trust, respect

14. Dimensions of Leadership Behavior
Leadership style
Follower readiness
Telling
Selling
Participating
Delegating
Unable and unwilling*
Unable but willing*
Able but unwilling
Able and willing
*Unwilling or insecure; willing and confident