1. E-STAR Global Employee Recognition Program Manager Guide to Effective Recognition
Welcome to E-STAR – our global employee recognition program at Eaton!
Each and every day Eaton employees are making a difference and driving our company’s success. E-STAR makes it fast and easy for any employee to recognize and celebrate those contributions.

2. Learning Objectives Program Goals and Structure
Tool Access and Navigation
Recognition Best Practices
Manager’s Role
As a manager, you play an important role in the success of E-STAR.
This brief training guide will provide you with the information you need to participate in the program and support your employees in participating as well. At the end of this session, you will:
Understand best practices and how to use recognition effectively
Be familiar with the program goals and structure
Know how to access and navigate E-STAR
And understand your critical role and responsibilities as a manager of people.

3. E-STAR: Eaton’s Global Recognition Program
Eaton’s continued success is a direct result of the efforts, contributions and dedication of our employees.
Our CEO and Chairman Sandy Cutler believes employees who demonstrate the Eaton Philosophy deserve to be acknowledged and recognized.
(auto-play Sandy’s video clip – in language)

4. Why Use E-STAR to Recognize Others? Because It’s Powerful!
Companies that recognize their employees outperform those that don’t recognize employees by as much as 40%.
Recognition can account for up to 50% of a company’s improvement in employee engagement.
67% of employees consider praise or recognition from a direct manager to be an extremely effective motivator.
Before we discuss the details of the E-STAR program, let’s begin by discussing the power of recognition and what effective recognition looks like.
Why does Eaton believe in driving a culture of recognition? Because saying thank you and celebrating our successes truly makes a difference.
Research shows that recognition motivates us, increases our willingness to help each other, and even increases team productivity.
Recognizing someone by simply saying “thank you” has been proven to increase the likelihood of a person’s willingness to help again on a future task by 100%.
Plus, companies with good recognition behaviors outperform their peers in the marketplace. That makes recognition a win-win for everyone.
The significant benefits of recognizing others is clear. It only takes a minute, but makes a world of difference.
Hearing “thank you” doubles the likelihood that an employee will help again in the future.

5. Recognition Best Practices
Occurs soon after the event deserving of recognition
Happens frequently
Reinforces behavior tied to our company Philosophy
Celebrates employee contributions in a genuine and meaningful way
Delivers excitement – never expected or anticipated
For E-STAR to be successful, it’s important to understand how to use recognition effectively.
We define recognition as the genuine acknowledgement of employees’ contributions or achievements related to actions that reflect the Eaton Philosophy.
Here you’ll see some best practices you should consider when using E-STAR.
Making recognition timely, genuine, and meaningful reinforces the importance of that employee’s behavior and is even more motivational.
And while technology is an important aspect of our global recognition program, it’s important to remember the personal aspects of recognition. Make an effort to thank and congratulate employees personally, face-to-face when possible, in addition to placing an award in the E-STAR system.
The effort you put into acknowledging the contribution is as important as the actual award.

6. It’s All About The Praise!
Dear Jose,
Thank you for demonstrating Accountability by sharing your feedback during yesterday’s team planning session. You found a way to express your concerns about our project timelines in an honest and respectful way, even though it wasn’t what we wanted to hear! Your interest in ensuring our project success is much appreciated!
Recognition is an experience, not just an award. In other words, it is the praise that has the greatest impact for our employees.
Perhaps the most important thing to remember when using E-STAR is to make recognition meaningful to the individual!
Write thoughtful, specific messages when sending an E-STAR
Call out the Eaton Philosophy that was demonstrated
Focus on “how” the contribution was made, not just “what” was achieved
When appropriate, make recognition public by using E-STAR’s Awards Newsfeed. You’ll learn more about this feature later in this training.
The goal of any recognition experience is to clearly communicate to the recipient how the recipient’s contributions demonstrate the Eaton Philosophy and make a difference to Eaton.

7. PROGRAM GOALS AND STRUCTURE
E-STAR
In our next section, we’ll review E-STAR program goals and structure
PROGRAM GOALS AND STRUCTURE

8. Saying “Thank You” Makes a Difference!
E-STAR Program Goals
We know that employees are more engaged and productive when they’re recognized for their efforts.
Our goals for E-STAR are simple – to drive Eaton’s culture of recognition by providing all employees the opportunity to celebrate the contributions, achievements and successes of others. E-STAR allows us to do just that and directly links to our Eaton Philosophy.
Embracing a recognition culture is as easy as saying “Thank You.” It’s important employees feel empowered to formally say Thank You and recognize others through one easy-to-use program.
Saying “Thank You” Makes a Difference!

9. TOOL ACCESS AND NAVIGATION
E-STAR
When you’re ready to recognize someone, it’s fast and easy. Here’s how to access and navigate E-STAR recognition.
TOOL ACCESS AND NAVIGATION

10. Access E-STAR Anywhere…in 20 Languages
JOE / JOE-to-ALL
Mobile
iPhone/iPad: Mobile App (Globoforce Mobile)
Android/BlackBerry:
Access E-STAR from the Applications menu
Offline
Complete a Recognition Form
Provide to E-STAR Site Coordinator
Printable Certificates available
Employees can access E-STAR in a variety of ways.
First, employees can access the program by selecting “E-STAR” from the Applications menu on JOE. Employees that do not have an Eaton address may access “JOE to All” and then select E-STAR from the Applications menu. JOE and JOE to All are both available from kiosks located at Eaton facilities.
You can also access E-STAR from your personal or company-owned smartphone or mobile device. Those with an iPhone or iPad can download the E-STAR app by searching for “Globoforce Mobile” on the Apple App Store. Employees using an Android or Blackberry device can enter ESTARmobile.com into their web browser.
Finally, E-STAR offers an offline process – including recognition forms available at your local Eaton site. Completed recognition forms should be submitted to the local E-STAR Site Coordinator so the recognition can be entered in the on-line tool. E-STAR award certificates, seen here, can also be printed for each recognition.
Emily Xu

11. E-STAR Home Page Track Your Team’s Recognition Activity
Recognize Someone & Redeem Awards
Congratulate Colleagues
on Your “Watchlist”
The best way to learn more about the E-STAR tool is to visit the website and explore. To provide you a starting point, we’ll spend a moment reviewing E-STAR home page.
The navigation bar across the top of the home page allows you to quickly go to “My Dashboard”, “My Team,” “Recognize” and “Redeem”.
“My Dashboard” links to pages that include information how you use E-STAR. This includes your personal awards account, your nominations, and your reward orders.
“My Team” gives you a real-time view into the recognition activity happening with your employees.
The “Recognize” button lets you quickly and easily send recognition to other Eaton employees – either individuals or groups.
“Redeem” lets you redeem E-STAR points for your choice of reward options.
On the left side of the homepage, you’ll see the “Awards Newsfeed” – a summary of how E-STAR is being used throughout Eaton. Using this feature, you can also add your own congratulations to an E-STAR award listed on the feed.
You’ll also find tools such as Program Guidelines and Recognition Tips to help you make recognition more meaningful.
When you’re ready to recognize an Eaton employee, start by clicking on “Recognize Someone”

12. Recognizing Someone – Choose Recipient
Log on to E-STAR click “Recognize Someone”
Search for recipient by first name, last name, or E# and click the search icon
Highlight the name from the list, click “Add” then “Continue”
Select the person you want to recognize by typing their first name, last name, or Employee # in the search field, then click the “search” icon.
Choose the correct person from the list and click “Add”.
You can recognize multiple people at one time with the same award, such as a team award, by repeating these steps.

13. Recognizing Someone – Choose Award
Choose award level that best matches contribution being recognized
You may skip the Award Advisor
The second step is selecting the appropriate award level. 

14. Recognizing Someone – Choose an Element of Eaton’s Philosophy
Award Reason
(Eaton Philosophy element)
Going Above & Beyond in…
Excellence
Demonstrating Operational / Functional Excellence
Exemplifying EBS
Extraordinary Effort & Results
Delivering Cost Savings / Avoidance
Communication
Leadership & Initiative
Demonstrating Openness
Accountability
Superior Results through Customer Focus
Doing Business Right
Embracing Continuous Feedback
Learning
Learning & Teaching
Developing Yourself & Others
Proactively Sharing Lessons Learned
Health & Safety
Working to Ensure Safety of Self and Others
Promoting Wellness
Driving a Zero-Incident Safety Culture
Innovation
Being a Champion for Innovation
Continuous Improvement
Driving Positive Change
Inclusion
Demonstrating Inclusion
Creating a Positive Culture and Workplace
Supporting Diversity
Engagement
Demonstrating Outstanding Teamwork
Delivering the Power of One Eaton
Empowering Others to Succeed
Environment & Communities
Exceptional Community Service
Sustaining a “Green World”
Improving the Environment
USE IMAGE FROM E-STAR WEBSITE
Next, select the Award Reason – the element of the Eaton Philosophy that best describes the recipient’s achievements and behaviors.
The sender should consider both “what” was achieved and “how” it was achieved. Examples of behaviors that support each of Eaton’s Philosophy elements can be found in the E-STAR Program Guidelines.
Award Reason
Acknowledge what was achieved …and how it was achieved.

15. Recognizing Someone – Make It Meaningful!
Select award reason
Enter an award title
Draft a meaningful, specific message
Click to display on Awards Feed when appropriate
Review and submit
Next, enter an Award Title that relates to the nomination. Award Titles should be brief and easily recognizable by the recipient.
Then, enter a personal message to the recipient that conveys why the person is being recognized. As a reminder, messages should be thoughtful and specific. Be sure NOT to include any proprietary or confidential information in your personal message.
This personal message will appear on the award when issued.

16. Recognizing Someone – Make It Meaningful!
Select award reason
Enter an award title
Draft a meaningful, specific message
Click to display on Awards Feed when appropriate
Review and submit
You can choose to display the award on the Awards Newsfeed on the E-STAR homepage. Sharing recognition on the Awards Newsfeed allows others to participate in celebrating Eaton’s achievements and driving a culture of recognition.
There are 3 options from which you will choose: Shared, Restricted ,or Private. No matter which option you choose, the award level or award amount will never be shared on the Awards Newsfeed.
Remember, it’s important to celebrate achievements, so share as often as possible, keeping in mind the preferences of the individual recipient.
When choosing the “Shared” option, the Newsfeed will show the award title and your message to the recipient. Awards will appear in the Newsfeed 48 hours after they have been submitted in the E-STAR system.
Once notified that they have received an award, award recipients can go into the E-STAR website and further restrict the display settings for their award, if they choose.
As a reminder, recognition messages made available on the Awards Newsfeed are covered by Eaton’s Social Media Policy and must not include any confidential or proprietary information.

17. Review and Submit Select award reason Enter an award title
Draft a meaningful, specific message
Click to display on Awards Feed when appropriate
Review and submit
Finally, review the details of the nomination and click “Submit.”
An notification will be sent to the recipient and the recipient’s manager.
For recipients that do not have an Eaton address, the recipient’s manager will still receive a copy of the E-STAR recognition and should share the notification with the employee.

18. MANAGER’S ROLE AND RESPONSIBILITIES
E-STAR
The E-STAR website offers a number of easy-to-use tools to help you track and manage your recognition activity and make recognition effective.
MANAGER’S ROLE AND RESPONSIBILITIES

19. “My Profile” – Your E-STAR Awards
You are connected to 10 colleagues through recognition.
John Westfield
The “My Profile” feature let’s you tell your recognition story and find the profiles of your colleagues through a simple search. You can edit your profile, upload a photo and add your own personal background photos to show your personality.
The “My Activity Feed” tab shows the latest awards news specific to the people you have recognized and those who have recognized you.
The “My Values” tab gives you a quick view of the Award Reasons – or elements of the Eaton Philosophy – for which you’ve been recognized.
The “My Connections” tab reflects the network of connections you have with other employees based on recognition you’ve given or received.

20. My Team: View Your Team’s Recognition Activity
Drill down capabilities
E-STAR gives Managers of People real-time insights into their team’s recognition activity through the ‘My Team” tab. This tab appears only for managers with direct reports.
The “Team Insight” page gives you a high-level overview of the program’s reach across their entire team, the Philosophy elements recognized, and total awards given and received. The column on the left shows quick statistics for each direct report on an individual level.
Managers can click on direct reports to see that team member’s award history. And if that team member also has direct reports, manager’s can drill down further to see their team’s recognition activity too.
With just a few clicks, Managers have a better understanding of the reach and impact of E-STAR on their teams.
600
High-level overview of team’s recognition performance

21. Additional Resources
For additional support on effectively recognizing others, refer to the Program Guidelines and Recognition Tips available on the website. You can also speak with your HR Manager.

22. Make E-STAR Part of Your Every Day!
As you’ve seen, E-STAR provides a number of tools to drive Eaton’s culture of recognition.
You play a key role in the success of E-STAR and helping us achieve our goals. Recognition only takes a few minutes and has a lasting impact on our success.
Recognize someone today and make recognition a part of your every day!