1. IMPORTANCE OF COMMUNICATION
Why are effective communication skills important??

2. VERBAL Spoken or written words
COMMUNCIATION—process of creating and exchanging meaning through symbolic interaction
VERBAL Spoken or written words
NONVERBAL Gestures Eye contact Tone of voice Facial expression Posture Clothing Stance

3. CONTEXT -the situation in which communication occurs
Context -- provides a framework for communication --the basis for making appropriate communication choices Appropriateness --what is suitable for a specific situation

4. CONTEXT DETERMINES ROLES AND NORMS
-a part played in a specific setting or situation Example: Role at school=student Role at home=daughter/ son, brother/sister, niece/nephew You wouldn’t raise your hand to speak at home…would you??
-a guideline of what’s appropriate for a given context -a stated (written) or implied expectation Example: Dress Code Stated—appropriate length for shorts Implied—no swimsuits