1. Interviews & Body Language
Planning 10

2. Effective Communication Skills
Focuses on both speaking AND listening
Exchanging information in a variety of ways
Talking to others, s, meetings, phone calls, reports, presentations, debates, etc.
Why is it important?
Key to every successful business and relationship
Don’t want to miss out on important messages and cues

3. Interview Dress Code What to wear: What not to wear:
Dress pants, collared shirt, dress shoes
Dress, skirt and top, blazer, nice shoes
What not to wear:
Jeans, t-shirts, hoodies, sweatpants, leggings, crop tops, runners, sandals

4. Brainstorm With your group, think about the following two questions:
1. What are some things you SHOULD do in an interview?
2. What are some things you SHOULD NOT do in an interview?
Write down your answers on a piece of paper
Be prepared to share your answers in 5 minutes 

5. 7 C’s of Communication What are they? Clear Concise Concrete Correct
Coherent
Complete
Courteous

6. Barriers to Communication
1. Distractions
2. Lack of concentration
3. Amount of information
4. Use of jargon
5. Disorganized message
6. Unsuitable language
7. Emotional response
8. Thinking of a response
9. Lack of feedback
10. Mixed messages

7. Body Language Tells us what is unsaid while communicating with others
Indicator of what people actually mean
Important for communicating with people from different aspects of our lives
Help you understand a person, and helps other understand things about you

8. Negative Body Language
Emotion
Facial Expressions
Posture and Other Signs
Anger & Frustration
Frowning
Staring
Clenched jaw and teeth
Hands behind back
Arms folded
Clenched fists
Contempt
Narrowing of eyes
Eye rolling
Smirking
Increased physical distance
Hands clasped behind head
Suspicion
Rigid jaw
Lowered eyebrows
Head tilted back or on slant
Attempt to move away
Squirming
Crossed legs

9. Negative Body Language
Resistance & Discomfort
Averted gaze
Frowning
Leaning away
Rigid body
Increased personal space
Hands clenched in fists
Nervousness & Lying
Avoidance of eye contact
Delayed expressions
False smile
Fighting with anything in reach
Sweating
Moving around
Fear
Flared nostrils
Slouching shoulders
Shifting in seat
Walking back and forth

10. Positive Body Language
Emotion
Facial Expressions
Posture and Other Signs
Interest & Involvement
Intent and focused eye contact
Smiling
Nodding
Open palms
Leaning closer
Mirroring gestures
Confidence
Direct eye contact
Flexible movements
Upright posture
Firm handshake
Acceptance
Eye contact
Encouraging face
Slight touching

11. Interview Questions Remember to be:
Honest
Descriptive
Clear
Look through the interview questions handouts
What do you notice?
What do you want clarification on?
How would you answer these questions?

12. How’s Your Handshake? Handshakes should be:
Firm
Shoulders back
Facing each other
When you are shaking someone’s hand, you should:
Maintain eye contact
Introduce yourself with your first AND last name
Smile