2. Diane Bialek – Director NGalloway
Welcome

3. We are landlords ourselves individually and as a company with over 30 years experience.
Manage and develop properties on behalf of landlords and ourselves.
Offer everything that any other letting agent on the high street would in terms of managing and letting your property including HMO’s.
Have an established portfolio of landlords on our books.

4. Result: Positive and consistent outcomes
Developing our business around Selective Licensing for 18 months.
Established policies, procedures and efficient methods of addressing antisocial behaviour and recovering rent arears.
Directors have a vested interest in community wellbeing and improving outcomes for all.
Extensive knowledge and experience in working with outside agencies and Local Authorities.
Commercial background, expertise and passion.
Facilitate support and guide; tenants, landlords and Local Authorities
Result: Positive and consistent outcomes

5. Nottingham is the 8th most deprived district in the country.
Why do we need a Licensing Scheme in Nottingham?
Nottingham is the 8th most deprived district in the country.
Nottingham scores poorly on 7 measures of deprivation, particularly:
Income
Health
Crime
Poor property conditions

6. Tenants Nottingham Education Landlords
Health & Wellbeing
Local Authority
Rent
Safety of the property
Property repairs and maintenance
Disputes
Complaints
ASB
“Legal proceedings”
GPs
Dentists
Mental health
Anti and post Natal care
Sexual health
Social Care
Benefits
ASB Team
Family Care
Waste removal
“Legal proceedings”
Emergency Services
Voluntary Sector
Nottingham
Fire
Police
Ambulance
Gas
Electrical
Water
The Safe project, etc.
Hospices
Charity shops
Forums
Community groups
Education
Landlords
Letting agents
Nurseries
Childminders
Schools
After school care
Colleges
Universities
Rent
Safety of the property
Property repairs and maintenance
Disputes
Complaints
ASB
“Legal proceedings”
Rent collection
Tenant find
Full management
Maintenance
Reference
Inspections
Deposits

7. What are the issues we are finding Relating to Tenants?
Rent Arrears
Property Damage
Complaints from Neighbours
Tenants refusing the landlord access for inspections & repairs
Tenants receiving legal aid to defend non compliant Section 21 Notices
Total breakdown in communication and engagement with Landlord

8. What are the issues we are finding relating to Landlords?
Rent arrears & property damage
No policies or experience in dealing Anti-Social Behaviour.
Poor property conditions (out of date smoke detectors/mould etc.)
Out of date Gas Safe Certificates, deposits not protected etc.
No tenancy agreement or inadequate tenancy agreement
Providing tenancies without adequate reference checks.
Unclear and misuse of Section 21 Notices.
No or little evidence to support any Notice issued.
Landlords facing potentially large legal bills/prosecution.

9. Antisocial behaviour in Nottingham
January 2013 and December 2015
In total, reports of ASB against residential properties in Nottingham

10. Housing conditions in Nottingham
Nottingham city council received 7106 service requests regarding poor housing conditions between 2009 and 2015, 33% were attributed to private, residential properties.
Excess cold
Damp
Condensation
Fuel poverty
Disrepair
Many hazards, go unreported.

11. At typical day in the office… or more accurately… 9.57pm

12. Case Study – Multi Agency Approach
Complaint received from the neighbour (out of hours, by text)
Initial investigation (with tenant and neighbours)
Findings:
Landlord
£950 of rent arears.
Property damage.
Communication breakdown.
Tenant
Feels ganged up on.
Living in disrepair.
Rent arears.
Personal and family issues
Multi Agency Approach
Neighbours
Barking dog.
Shouting and swearing.
Inconsiderate parking.
Excessive rubbish.

13. Emily Bairstow Nottingham City Council
ASB Investigator Selective Licensing Environmental Health and Safer Housing Community Protection

14. Agreed Action Plan

15. Agreed Action Plan

16. Agreed Action Plan

17. Investigation revealed
Case Study- Process
Complaint received from the neighbour (out of hours, by text)
Initial investigation (with tenant and neighbours)
Process:
Landlord
Fully informed of every step.
Tenant
Consultation and investigation.
Involving ASB officer and Housing Benefits.
Neighbours
Full investigation.
Regular updates.
Investigation revealed
Family court proceedings.
Relationship breakdown.
Child removed from care.

18. Case Study- Outcome
Complaint received from the neighbour (out of hours, by text)
Outcome:
Landlord
Thrilled that £950 rent arears will be paid.
Property maintained.
Complaints stopped
Rent now paid regularly.
Tenant
Action Plan agreed.
Aware of what’s required.
Do not want to make themselves intentionally homeless.
Multi-Agency Support.
Keeps in regular contact with Ngalloway.
Neighbours
Informed of outcome.
Reported positive change.
Thrilled and surprised that ASB stopped.

19. One very happy neighbour

20. NGalloway Resources- Cost £’s
Average Cost in resource time experienced by NGalloway to address anti-social behaviour using a multi-agency approach is approximately £600 per case.

21. Social Cohesion- Everybody’s Problem
Tenants: May have underlying issues and need support to be good tenants and deserve safe and well maintained properties.
Landlords: Better tenants, nil rent arrears, safe and maintained properties, should equal improved profits.
Local Authority: Need a mechanism to address issues resulting in anti- social behaviour which is costing all of us significant expense and not changing outcomes for some of the most vulnerable people in our community.
Selective Licensing could be our opportunity to improve outcomes for us all.

22. Thank you for your time. We’ll be here to answer any questions.