1. Levels of Communication
You Are Capable
Silent Listening
Questioning
Paraphrasing
Empathizing
1. Silent Listening- Using your body and expressions to encourage talking.
2. Questioning – Open ended questions that will encourage further sharing.
3. Paraphrasing – Expressing the meaning of the other person using different words to achieve greater clarity.
4. Empathizing – Letting them know that you understand and share the feelings.
5. Supporting - To sustain or uphold another person and their actions or decisions.
6. Analyzing – Detailed examination of what someone is saying or the situation they are in.
7. Evaluating – To judge or determine the significance, worth or quality of what the other person said or did.
8. Advising – Suggesting the best course of action
Supporting
Analyzing
Evaluating
Advising
You Need Me
Adapted by Chuck Hagele from Tim Alexander’s summary of: Adler, Ronald B., Lawrence B. Rosenfeld, and Russell F. Proctor. Interplay: The Process of Interpersonal Communication. New York: Oxford UP, Print.