1. DRAFT ISO 9004:2018 Revision Overview “Quality Management - Quality of an organization – Guidance to achieve sustained success”
ISO/TC176 TG 01 NXX

2. Purpose The intention of this presentation is to:
provide a summary of notable changes from ISO 9004:2009 to ISO 9004:2018
ISO/TC 176/TG 01/NXX

3. Application
Application of ISO 9004:2018
ISO 9004:2018 works well for those organizations who have met the requirements of ISO 9001:2015 and want to achieve sustained success
Any organization can use the standard for improvement purposes whether certified or not
ISO/TC 176/TG 01/NXX

4. Introduction
Introduction to ISO 9004:2018
Provides guidance to support the achievement of an organization’s sustained success
The top management should lead in the implementation, establishment and improvement of an effective and efficient management system
ISO/TC 176/TG 01/NXX

5. Introduction
Introduction to ISO 9004: continued
While ISO 9001:2015 focuses on providing confidence in the organization’s products and services, this standard focuses on providing confidence in the organization’s ability to achieve sustained success
To achieve sustained success the organization should go beyond the quality of its products and services and focus on meeting the needs and expectations of its interested parties and not just those of its customers alone, with the intent of enhancing their satisfaction and overall experience
ISO/TC 176/TG 01/NXX

6. Introduction
Introduction to ISO 9004: continued
It addresses the needs and expectations of relevant interested parties and provides guidance for the systematic and continual improvement of the organization’s overall performance
Note: ISO 9001 is designed as a certification standard, while ISO is intended as guidance and improvement
Published April 2018
ISO/TC 176/TG 01/NXX

7. High Level Structure Why wasn’t the high level structure (HLS) used:
Takes into account all interested parties in order to achieve sustained success
The customer is not the only interested party
ISO/TC 176/TG 01/NXX

8. Benefits Benefits of using ISO 9004:2018 in an organization are:
expanded to all interested parties
balancing conflicting objectives
managing conflicting responsibilities and relationships
harmonizing and optimizing practices
improving communication
facilitating training and development
managing risks to brand and reputation
ISO/TC 176/TG 01/NXX

9. Summary
In summary
ISO 9004:2018 contains valuable guidance on how to sustain success for organizations in today’s competitive and ever changing environment, for both users and non users of ISO 9001
ISO/TC 176/TG 01/NXX

10. For more information ISO/TC 176 SC2 Support Material
To obtain a copy of the current version of ISO 9004
ISO/TC 176/TG 01/NXX