1. Assertiveness Statements
Neutral Statements – Nonescalating statement in a neutral voice
That may be true and …
I think we both want to solve this problem, but we may see it differently.
I need some time to think about that.
I don’t think that is the issue right now…
Empathetic Assertion – Assertive statements, but sensitive to other’s
I can see how you may feel that way. I will still need …
I can see how important this is to you…
You might be right…
I understand where you’re coming from…
Self-Assertion – Standing up for your rights, feelings, and beliefs
I feel ____ when you ___; I’d prefer that ____.
I think _______
I would like a few minutes to finish…
I’m confused about…
Help me understand …
Workable Compromise – Your assertion takes into account the others’ feelings
How do you feel about doing ____? That would be very helpful to me.
I would like to suggest that we try… How do you feel about that?