1. Name that Service Promise!
It’s time to play…….
Name that Service Promise!
with your host……

2. How to play:
Played like “Name that Tune”.
Guess the Service Promise described.
Try to guess with least amount of clues.
The Team with highest score wins!
Correct answers are worth:
1st clue +5 point
2nd clue +4 points
3rd clue +3 points
4th clue +2 points
Answer after opposing team guesses incorrect with all clues +1 points
Buzz in with no answer -1 point

3. Name this Service Promise
Why not try a Visa Debit Card?
I suggest signing up for OUTBAC, our free online banking service.
Have you signed up for TOBY 24, our automated telephone account system?
If I have identified the problem you need to access your account information while traveling.

4. And the answer is…..
We promise to

5. Name this Service Promise
Good Morning, Tom how are you today?
Tom is there anything else I can do for you today?
Hello Tom, how are Cindy and the kids?
We are honored that you thought of us when you needed a new car loan.

6. And the answer is…..
We promise to

7. Name this Service Promise
Your OUTBAC service is so easy to use, thanks for recommending it.
We offer text updates in addition to our OUTBAC and Toby 24.
We have 4 branches and an ATM network for your convenience.
Thanks for your input Jill. We try to make it easy for you to do business with us.

8. And the answer is…..
We promise to

9. Name this Service Promise
I will personally submit your debit card application Mrs. Johnson.
Mrs. Johnson, I was wondering has your debit card arrived yet?
Mrs. Jones, let me introduce you to Christine, she can help you with your question.
I will personally take care of your loan request Mrs. Jones.

10. And the answer is…..
We promise to

11. Name this Service Promise
Let me tell you about our latest promotion.
Our debit card can be used at any ATM where you see a Star or Plus logo.
Our checking account has no minimum balance and your 1st order of checks are free.
An IRA or individual retirement account, has a contribution limit of $5,000. And a catch up amount of $1,000, if you are 50 or older.

12. And the answer is…..
We promise to

13. Name this Service Promise
May I please see your ID?
May I please have your password?
We properly destroy all sensitive documents Mr. Smith.
Not to worry Bill, our OUTBAC service is built on a secure website.

14. And the answer is…..
We promise to

15. Thank you for playing Name that Service Promise!

16. Tie Breaker
Name 3 of the 7 Elements of Excellent Service.