1. Information Technology Support @ Montana State University
UIT
University Information Technology
User Services montana.edu/uit

2. MSU Technology Landscape
Network Connections
IDs and Passwords
Computer Resources
Getting Help

3. Network Connections
How your device connects to the MSU network and the internet.
MSU Domain -- “on the domain”
Ethernet/LAN -- “plugged in”
Wi-Fi MSU-Secure -- “wireless”

4. IDs/Passwords
GID
NetID
Banner
-Banner Linux

5. NetID Two Formats Depends on the service you are accessing. a12b345
Correct format is displayed on each login screen

6. Passwords Passwords expire every 180 days
You will get reminders via and MSU domain computers
password.montana.edu: self-service password reset using ReACT
After changing your NetID password, you will likely need to update it on mobile devices where it is used for your MSU , MSU-Secure wireless and mobile apps.

7. MSU Computer Software
McAfee EPO required
Ivanti LANDesk required
Spirion required
Microsoft Office 365 Outlook Excel Word PowerPoint and more… on up to five devices!
Webex
Box
Office 365
Keeper

8. Resources 1
Training HR
MSU Library
lynda.com
Ask UIT 2 3

9. Good to Know Stuff Before you call Information that helps us help you - questions we will ask you
NetID
Ticket #
Network Name or IP Address of your computer:
Network Name or IP of Printers: \\topaz\?
Server name for shared drives: \\opal\? or \\knox\?
How critical is the problem? (how many people impacted, what workflow is stopped?)
Back Slash=\ (on the Enter key)
Forward Slash=/ (on the ? key)

10. University Information Technology
Where do I get help?
Department IT Leads
College & Department Level IT Support desktop support • unique systems • most immediate response
University Information Technology
IT Infrastructure and Support network • phones • security • information systems • campus software AV • learning technologies • student labs
Service Desk MSU enterprise services support

11. College & Department IT Support
Letters and Sciences
Education Health and Human Development
Agriculture
Nursing
Engineering
Arts and Architecture
Auxiliary Services
Facilities Services
Extension Services
Library
Human Resources

12. M-F 8 AM-7 PM (or library hours)
UIT Service Desk
MSU Library First Floor
M-F 8 AM-7 PM (or library hours)
(regular business hours) (leave a message)
Review these slides and learn much more on the
IT Orientation page:
montana.edu/uit/neo

13. Questions?