1. Kimberly Adams Associate Director of Financial Aid

2. TWU Financial Aid Office
Administration Conference Tower, Room 201
Monday – Friday, 8:00 a.m. to 5:00 p.m.
Contact us
Phone: (940)
Fax: (940)
Online Information -
Financial Aid Advisors at each TWU campus.
Appointments can be made by calling the office.

3. How Can I Receive Financial Aid to Pay My Bill?
Complete the following forms by the published deadlines.
Free Application for Federal Student Aid (FAFSA)
Complete the FAFSA for using 2017 taxes
Use TWU School Code =
Use IRS Data Retrieval Process
Submit other forms as requested.

4. What is available?
Go to and select a category:
Scholarships
Grants
Loans
Student Employment/Federal Work Study
Within each category you will find information about available awards, eligibility requirements, and if additional forms are required to apply for different aid programs.
Be sure to review the “Eligibility Requirements” section for information regarding what is needed and what must be maintained to continue qualifying for federal aid and state awards.

5. What happens after I submit my forms?
You will receive periodic notices sent to your TWU account listing missing documents or information. Your TWU account is our primary source of communication to you.
You may refer to your Pioneer Portal for financial aid application, missing document, and award statuses.
After you have submitted all applications and documents, the Financial Aid Team will review your financial aid eligibility.
You will be awarded financial aid for which you are eligible on a funds-available basis.

6. What happens after I am awarded financial aid?
An will be sent to your TWU account notifying you that you have a financial aid award.
Follow the instructions to view and accept or reject your awards through the TWU Pioneer Portal via WebAdvisor.
If you want to reduce the amount of a loan or other award:
Print the award letter
Mark the changes on the award letter
Send the signed award letter to the financial aid office.

7. What steps do I take if I am awarded loans?
For Federal Direct Subsidized and Unsubsidized Stafford and Grad PLUS Loans, go to
Sign the Master Promissory Note
Complete Entrance Loan Counseling
For Parent Loans, the parent must:
Complete the PLUS Loan Master Promissory Note at
Print and complete the TWU PLUS Request Form -
Loan funds cannot be released at the appropriate time unless
all steps have been completed.
What do you need to do if you are awarded loans?
After you are awarded loans, you will need to complete additional steps to finalize your loan awards.
If you are awarded a Federal Direct Subsidized or Unsubsidized Stafford Loan or a Grad Plus loan, you will need to go to to
complete the loan process including completing Entrance Loan Counseling.
You must also go to your TWU Pioneer Portal to accept or reject your financial aid awards. Notice. If you wish to change an amount of a loan award you must print the award letter, indicate the new requested amount for each loan award and loan period, sign the Award Notice and return it to the TWU Financial Aid Office.
If your parent is awarded a Parent Loan for Undergraduate Students, your parent must go to the website to complete the loan process.

8. Family Educational Rights and Privacy Act
The Family Education Rights and Privacy Act of 1974 (FERPA), protects personally identifiable information in student education records (such as the student’s name, address, financial records, and grades) from disclosure without the student’s signed, written consent unless such consent is not required by law.
Students may authorize person specific access to their education records (financial aid, academic, etc.) by completing an “Authorization to Release Education Records” form and returning to the Registrar’s Office. This form can be found at:

9. Glen Ray Director of Student Accounts & Bursar

10. Office of the Bursar Admissions/Registration Bldg
304 Administration Drive, Room 101
PO Box , Denton TX 76204
Phone:
Fax:
Window Hours: M-F, 9am – 5pm
Phone Hours: M-F, 8am – 5pm

11. Common Bursar Office Questions
What’s accepted as payment?
Where’s my bill?
How do I set up a payment plan?
How do I get my refund?
What’s fixed tuition?

12. What are Accepted Payment Methods?
Credit/Debit Cards Online Only % addt’l fee
MasterCard/VISA
American Express
Discover 
Personal Check (unless past-due balance)
Cash
Money Order/Cashier’s Check
WebCheck (ACH)
Financial Aid Awards

13. Where’s My Bill? Bills are not mailed>>access in Pioneer Portal

16. One-time fees
Due August 20

17. What are my Payment Options?
Payment in Full
Full payment must be received by posted payment deadline.
Installment Payment Plan
Regular semester plan - 4 payments
Emergency Loan plan – 3 payments

18. Fall 2019 Installment Plan 25% down payment required
$25 installment fee included
Accepted financial aid used for down payment
Three monthly payments:
Sept. 15 Oct. 15 Nov. 15

19. Fall 2019 Emergency Loan Plan
Designed for students awaiting financial aid processing
No down payment upon enrolling
$25 installment fee
Balance in three monthly payments:
Sept. 15 Oct. 15 Nov. 15

20. Pay for Classes/Pay My Bill>Payment Plans

22. How do I get my refund? > Make Refund Choice

23. Fixed vs Standard Tuition Credit Hour Rates

24. Remember Payment Deadline is August 20th!
WELCOME TO TWU!
Remember Payment Deadline
is August 20th!