1. NCACDSS Economic Benefits Committee
July 10, 2019

2. Agenda Beneficiary Notices/Enrollment Packets
Enrollment Broker Activity
EB On-site Support
State Check-ins
DSS / Medicaid Transformation Advisory Committee| June 20, 2019

3. Beneficiary Notices/Enrollment Packets
Mailings began Monday, 7/8
Continue through Thursday, 7/11
7/8 47,615
7/9 66,822
7/10 67,885
7/11 22,836
DSS / Medicaid Transformation Advisory Committee| June 20, 2019

4. Enrollment Broker Activities
Web site up since late 6/27
Mobile apps available – Android and iOS
Call Center in operation since 6/28
Call Center data through 7/9/19
Calls 1,144
Chats
Mobile
Website 2,754
Enrollments
DSS / Medicaid Transformation Advisory Committee| June 20, 2019

5. Enrollment Broker On-Site Support and Enrollment Events
EB On-Site Support
On-site for in-person assistance 5 days/wk
Does not replace EB Call Center
On-site support is slated through October 31 for Phase 1 counties
Enrollment Events
Enrollment events will be posted on: ncmedicaidplans.gov
Schedule is being determined
DSS / Medicaid Transformation Advisory Committee| June 20, 2019

6. Phase 1: Outreach Material Distribution
Region 2
Alleghany Ashe Davidson Davie Forsyth Guilford Randolph Rockingham Stokes Surry Watauga Wilkes Yadkin
Region 4
Alamance Caswell Chatham Durham Franklin Granville Johnston Nash Orange Person Vance Wake Warren Wilson
Phase 2:
Coming Soon
All Phase 1 counties should receive outreach materials from the Enrollment Broker before June 26, 2019
Poster: Hang in local county DSS Offices
Fact Sheet: Share with beneficiaries who must enroll or may choose to enroll in a health plan through NC Medicaid Managed Care
Flyer: Make available in office lobbies and at worker desks
Palm Card: Give to beneficiaries as a reminder to take action
Q & A: Print a copy to have on-hand to answer questions when working with beneficiaries
Outreach Materials can be found on the DHB website under the Counties Tab:
DSS / Medicaid Transformation Advisory Committee| June 20, 2019

7. Medicaid Transformation Readiness Considerations
Site Preparation
Staffing
Communications
Training
Process Changes (Mail)
Warm Transfers
Enrollment Broker
NC FAST
Helping Beneficiaries
NEMT
Topics:
This is to prompt discussions for your county to consider regarding the upcoming changes to Medicaid.
An OST Rep will reach out to schedule time to discuss any open questions and concerns.
Anticipate at least 3 state check-ins by mid-September
(NOTE: Local DSS offices will also receive these materials in hard-copy format).
DSS / Medicaid Transformation Advisory Committee| June 20, 2019

8. DSS Training Phase 1: Began on May 28, 2019 and will end June 20, 2019
38 Training Sessions over 19 days
All 27 Phase 1 Counties reached
A total of 1,504 Staff have been trained as of 6/14
Phase 2:
Phase 2 County DSS Training is planned and they will begin reaching out to counties to confirm and register participants
Slated to begin on July 8, 2019 and will conclude on August 16, 2019.
Both Phases:
DSS Recording will be posted on the Learning Gateway
Refresher trainings will be available at a later time
Logistics:
Attendees: Directors, Supervisors, Caseworkers (MA, FNS, Child Care, Call Centers, ), Administrative Assistance, Support Staff
Presenters: Enrollment Broker and The State (OST)
147 DSS Staff attended
36 staff for the first session
34 staff for the second session
32 staff for the third session
45 staff for the last session
There were counties from Regions 2, 4, and 5 in attendance
There were 4 counties from Region 2 and Region 4 (Phase 1) who did not attend:
Region 2 counties that did not attend: Randolph and Watauga
Region 4 Counties that did not attend: Person and Warren
DSS / Medicaid Transformation Advisory Committee| June 20, 2019

9. List of enrolled providers
NEMT
Webinar – July 18
List of enrolled providers
County identification of NEMT users/special cases
Transition
147 DSS Staff attended
36 staff for the first session
34 staff for the second session
32 staff for the third session
45 staff for the last session
There were counties from Regions 2, 4, and 5 in attendance
There were 4 counties from Region 2 and Region 4 (Phase 1) who did not attend:
Region 2 counties that did not attend: Randolph and Watauga
Region 4 Counties that did not attend: Person and Warren
DSS / Medicaid Transformation Advisory Committee| June 20, 2019

10. Questions Take questions live
DSS / Medicaid Transformation Advisory Committee| June 20, 2019