1. Succeeding with Technology 4 th ed > Information, Decision Support…> Please discontinue use of cell phone and turn off the ringer. Decision Making and Problem Solving Management Information Systems Decision Support Systems Group Decision Support Systems Hybrid and Special-Purpose Systems Information, Decision Support… Chapter 9

2. Succeeding with Technology 4 th ed > Information, Decision Support… > Key Terms Decision making Problem solving Programmed decisions Non-programmed decisions Optimization model Heuristics Decision Making and Problem Solving

3. Succeeding with Technology 4 th ed > Information, Decision Support… > Decision Making & Problem Solving Process Potential Problems and opportunities are identified and defined Alternative solutions to the problem are developed Select a course of action Solution put into effect Evaluate the implementation

4. Succeeding with Technology 4 th ed > Information, Decision Support… > Decision Types Programmed decisions Structured situations with well defined relationships Quantifiable Non-programmed decisions Ill-structured situations with vague or changing relationships between variables Not easily quantifiable in advance

5. Succeeding with Technology 4 th ed > Information, Decision Support… > Optimization and Heuristic Optimization Model: find the best solution, helping individuals or organizations meet goals. Heuristics: commonly accepted guidelines or procedures that usually find a good solution, but not necessarily the optimal solution

6. Succeeding with Technology 4 th ed > Information, Decision Support… > Key terms Management Information System (MIS) Business Intelligence Scheduled report Demand report Exception report Enterprise Resource Planning (ERP) System Management Information Systems

7. Succeeding with Technology 4 th ed > Information, Decision Support… > Management Information Systems (MIS) MIS ~ used to support programmed decisions made in response to structured problems. Primary purpose is to help individuals and organizations achieve goals by providing reports and information used to make better decisions.

8. Succeeding with Technology 4 th ed > Information, Decision Support… > MIS Input and Output

9. Succeeding with Technology 4 th ed > Information, Decision Support… > MIS Reporting System This MIS reporting system puts many kinds of real-time information at managers fingertips to aid decision making.

10. Succeeding with Technology 4 th ed > Information, Decision Support… > Reports Key Indicator Report Demand Reports Exception Reports

11. Succeeding with Technology 4 th ed > Information, Decision Support… > Reports Scheduled Reports are produced periodically on a schedule; daily, weekly, monthly, quarterly, annually, etc. Demand Reports are developed to get certain information at a persons request. Exception Reports are automatically produced when a situation is unusual or requires action.

12. Succeeding with Technology 4 th ed > Information, Decision Support… > Reports, Reports, Reports

13. Succeeding with Technology 4 th ed > Information, Decision Support… > MIS Reports

14. Succeeding with Technology 4 th ed > Information, Decision Support… > Enterprise Resource Planning ERP: integrates all data processing in an enterprise into one unified system that draws from a common database system.

15. Succeeding with Technology 4 th ed > Information, Decision Support… > Benefits and drawbacks of ERP

16. Succeeding with Technology 4 th ed > Information, Decision Support… > Key Terms Decision Support System What-if analysis Goal-seeking analysis Decision Support Systems

17. Succeeding with Technology 4 th ed > Information, Decision Support… > Decision Support Systems A decision support system (DSS) is an information system used to support problem-specific decision making.

18. Succeeding with Technology 4 th ed > Information, Decision Support… > Characteristics Handles a range of data from small to large. Obtains and processes data from different sources. Provides report and presentation flexibility Analysis and Comparisons Optimization & Heuristic approaches What-if analysis

19. Succeeding with Technology 4 th ed > Information, Decision Support… > Characteristics ~ What If? What-if analysis is the process of making hypothetical changes to problem data and observing the impact on the results.

20. Succeeding with Technology 4 th ed > Information, Decision Support… > Goal-seeking Goal-seeking analysis is the process of determining what problem data is required for a given result. What must be done in order to safely withdraw troops within a year?

21. Succeeding with Technology 4 th ed > Information, Decision Support… > Characteristics ~ Simulation Simulation uses chance or probability.

22. Succeeding with Technology 4 th ed > Information, Decision Support… > Information System Relationships

23. Succeeding with Technology 4 th ed > Information, Decision Support… > Key Terms Group decision support system (GDSS) Groupware Group Decision Support Systems

24. Succeeding with Technology 4 th ed > Information, Decision Support… > Group Decision Support Systems (GDSS) A GDSS or computerized collaborative work system is designed to provide effective support in group decision-making settings.

25. Succeeding with Technology 4 th ed > Information, Decision Support… > Characteristics of a GDSS Flexibility Support for anonymous input Reduction of negative group behavior Support of positive group behavior

26. Succeeding with Technology 4 th ed > Information, Decision Support… > Groupware GDSS software, called groupware, helps with joint work group scheduling, communication, and management. www.webex.com www.genesys.com www.gotomeeting.com

27. Succeeding with Technology 4 th ed > Information, Decision Support… > Key Terms Knowledge Management System Geographic information system (GIS) Informatics Hybrid and Special-Purpose Systems

28. Succeeding with Technology 4 th ed > Information, Decision Support… > Knowledge Management System A knowledge management (KM) system assists an organization in capturing, storing, and distributing knowledge for use and reuse by the organization and sometimes by its partners and customers.

29. Succeeding with Technology 4 th ed > Information, Decision Support… > Geographic Information Systems A geographic information system (GIS) is capable of storing, manipulating, and displaying geographic or special information, including maps of locations or regions around the world.

30. Succeeding with Technology 4 th ed > Information, Decision Support… > Informatics Informatics combines traditional disciplines, like science and medicine, with computer systems and technology.

31. Succeeding with Technology 4 th ed > Information, Decision Support… > Chapter 9 Questions?