1. managing crises

2. A few observations at the outset
Crises are the new normal in higher education
Institutional and reputational risks abound in our institutions
Social media is our friend and enemy
There is no escaping the fear of the unknown
AGB Institute for Leadership & Governance

3. Hurricane katrina IMPACT ON NEW ORLEANS 1,836 deaths 400,000 jobs lost
275,000 homes destroyed
Ten times as many as any other U.S. natural disaster
Total cost: $160 billion in damages
3rd deadliest and most expensive hurricane in U.S. history
AGB Institute for Leadership & Governance

4. IMPACT ON TULANE UNIVERSITY
Hurricane katrina
IMPACT ON TULANE UNIVERSITY
Flooded 70% of the main campus and the entire health sciences center campus
Resulted in 13,000 students and 8,000 employees dispersed for five months
Became the first major U.S. university in the last century to close its doors for a whole semester
Led to losses in excess of $650M
AGB Institute for Leadership & Governance

5. Crisis management – lessons learned
Getting on the balcony (may require help from outsiders!)
Values/moral compass need to guide actions
Concern for people is highest priority
Thoughtful, continuous communication with stakeholders
Balance between hope and reality
AGB Institute for Leadership & Governance

6. risk management
Develop detailed and tested protocols for handling all types of emergencies and risks
Plan for the unthinkable (e.g., your institution being closed for an extended period of time)
Learn from the emergency so your institution ultimately becomes stronger
Set the right tone from the top
AGB Institute for Leadership & Governance