1. Workplace Edge Review of OSW and HSW Structure/Operating Model

2. Infrastructure Services Unions and Associations
Interview Sample
Corporate OSW staff
All RDs
(exc NC)
DDG, CS
All HRBP Directors
Regional HSW Staff
One on one
Small group meetings
Infrastructure Services
ARDs
(most regions)
Unions and Associations

3. Feedback - IM Operating Model Systems/Process External
Resource model impacts ability to work proactively
Poorly defined SIMC/CMO roles
Poor relationship between Corp IM & regions
Role of RRTWC in rehab
Use of labour hire
Systems/Process
IMS
Lack of clarity for cleaners claims management
Lack of clarity and accountability for IM outcomes
Lack of oversight/coordination of claims management systems
Unclear and inconsistent policy and procedures
External
QSuper Cases Unmanageable

4. Feedback – H&S Operating Model Systems/Process Safety Strategy
Resource model impacts ability to work proactively
Lack of consistency of HSC role, out of date PDs
Reporting to Regional HRBP does not support consistency
Corp safety team disconnected with regions
Role of Health & Safety Advisors in schools
Systems/Process
Lack of consistency/coordination for H&S tools
Inconsistency of Intranet/Internet documentation
Corporate safety tools not customizable
ASA tool difficult to operationalise
Safety Strategy
No obvious strategy driving key focus areas
Safety measurement focused on committee minutes

5. Feedback – Wellbeing Operating Model Systems/Process Framework
Impact on SIMC for regions without wellbeing consultant
Systems/Process
Wellbeing not well coordinated
Framework
Conceptual notion with limited knowledge of how to operationalise

6. Recommendations - Structure
New
Create 8th region for IM
Centralise
Centralise workers compensation reconciliation
Centralise Snr HSC reporting
Review
Modify CMO role to become IMC role
Central IM to be CoE focused on policy, external contract management complex workers comp, IHR
Regional wellbeing coordinators and interface with existing regional roles

7. Recommendations – IM/Claims
Regions
Return of management for cleaners claims
CMO payroll activities to be limited to employees on a claim of some type
Review
Level of accountability in schools for injury management (RRTWC)
QSuper claims management and RTW processes
Regional wellbeing coordinators and interface with existing regional roles
System
Modify process for regional staff to record IMS information
Prioritise system enhancements
Negotiate with IT for increased bandwidth

8. Recommendations – H&S Processes Review Training
Review policy and procedures to ensure consistency
Review ASA and incident management process for useabilty
Review
Level of accountability in schools for H&S Advisor
Training
Develop central repository for training packages

9. Recommendations – Wellbeing & Financial
Ensure wellbeing strategies are risk based
Review
Funding models for teachers on workers comp to promote early RTW
Accountability
Option for devolving WorkCover premium to school/regional level
Consider KPIs for school leaders re injury/claims practices