1. IASC Sub-Working Group on Accountability to Affected Populations How can clusters be more accountable to affected populations? Geneva - July 1, 2011

2. ECB Project: System wide approach
Improve access to learning opportunities
Field-based action research
Build support of country leadership
Develop competencies to fit agency needs
Business case for capacity building
Help promote common standards
Build pool of professional, competent staff
Demonstrate return on investment
Field
Agency
Sector 2

3. Accountability “Cloud” What are we actually accountable for?
Sphere Standards
Local Culture
Local Partner Codes
National Laws
Procurement Regulations
Govt. Standards
Anti-Terrorist Act
Code of Conduct
Assistance Delivery
HAP Standards
CARE Operations Manual
CARE Program Principles
In an environment with so many standards, principles, codes, et.c, it’s difficult to know what we are actually “accountable” for!
Donor Compliance
Accountability Frameworks
UN guidelines
Cluster Standards
Ubora
CARE Project Standards

4. UN Resident Coordinator Humanitarian Coordinator
Stakeholder Accountability “Cloud” Who is actually accountable for what?
Peer NGOs
Communities
Local Partner
National Government
Contractors
Lead Member HQ
Govt. Tech Depts.
CARE Member
Country Office
UN Resident Coordinator
In an environment with so many actors, it’s difficult to know who is actually “accountable” in the end.
UN Agency
Donor
CARE International
RMU
Humanitarian Coordinator
Cluster Coordinator

5. Stakeholder Power Relations
More power
Less power
Host Govt.
Donor Reps
Beneficiaries
Trad. Leaders
Donor Govts.
Women
Senior Mgmt
Communities
Nat. Tech Depts.
Vulnerable Groups
UN Agencies
It isn’t just about improving our accountability to beneficiaries, but ensuring we give adequate priority to stakeholders with less power and influence over CARE.
Armed Groups
National NGOs
Agency
Local Partners
Cluster Coordinator
Peer Agencies

6. Common Elements of Accountability
Leadership/Governance
Transparency / Information Sharing
Participation
Complaints & Feedback
Design, Monitoring and Evaluation

7. Two-pronged approaches
Improving systems
Accountability of cluster members to affected populations
Cluster performance measurement systems
Technical Competencies
Deployment of accountability advisers
Mainstreaming (training cluster coordinators)
Pilot Clusters – 1st phase
Shelter Cluster Pilot
WASH Cluster Pilot