1. Murray Bridge Library has been using Proscribe since late 2018
We have found improvements to our library service re:
Community Engagement
Event Management
Customer Participation
Customer Awareness
Intelligence for all the above.

2. Like us, most libraries need multiple (disparate) systems to do the following:
Let customers tell us what they want
How do you know who wants to know about Lego club, or Tech for seniors…?
Reach customers…( , SMS, voice, App, Facebook, Twitter, etc)
Send urgent or scheduled targeted messages…but not have to mess around with getting each contact type
Create & manage events
Need to cancel an event?…but not have to mess around with getting the contact info for each attendee
Automatically introduce new customers our services
Welcome new customers…but no effort whatever contact method they gave us

3. Intelligent Messaging Engine (IME)
Customer Interests
Event Management
Survey Management
Request attendee pre-confirmations (to sure up attendee numbers)
Inform just those registered about changes to an event (cancellation, change of venue etc.)
Allow additional guests and ask for their name, age etc
Let customers subscribe to exactly what interests them
Target messages to reach just those who want them
Private survey:
Invite those who attended an event to offer their feedback, such as their thoughts re the venue, the speaker, would they attend again etc
Set up a general survey that’s open to all customers
Intelligent Messaging Engine (IME)
(reaches just the right group of customers whenever you send a message)
Customers
Social Media

4. Proscribe calendar integrates nicely with Reverse SMS
Every time a customer taps the link in their SMS notice to check,
Murray Bridge can promote our library events using our live calendar

5. Event Management System (EMS)
We found the Proscribe EMS has lots of comparable advantages, for eg:
The ability to copy and paste entire events and merely adjust values to create a new event
Set & forget a pre-event confirmation request
Invite just those who attended an event to answer a quick survey about it (did you like the venue…? etc)
Automated waiting-list management
All leveraging the Intelligent Messaging Engine

6. Event Management System
We found the Proscribe EMS has lots of comparable advantages:
Pre-confirmation requests:
to sure up the numbers to an event (saves embarrassment!)
The Intelligent Messaging Engine manages how to reach each customer whenever you send a message!

7. Event Management System
We found the Proscribe EMS has lots of comparable advantages:
If desired by the library, ask attendees pre-requisite questions about guests, like:
Their name
How many guests are you inviting
Are they old enough to attend etc
The event schedule is very smart as well…

8. Event Management System
We found the Proscribe EMS has lots of comparable advantages:
Check the status of your event at any time:
Check how attendance is progressing…
Who registered
Who confirmed
Record who attended
Ask those who attended to complete a survey etc

9. Many admin features
Everything is configurable, for eg:
Auto send a welcome message when a customer joins the library (Intelligent Messaging Engine manages the delivery)
Allow certain staff to only set events, only send messages etc
Send your message simultaneously to social media
Live reports to see what customers are doing

10. Library Size (membership)
Annual Pricing:
It includes:
Subscription management (let customers opt into services that interest them)
Event management
Survey management
Library Size (membership)
Annually
(ex GST)
> 80K+
940
50k – 80K
795
20k - 50k
675
10k -20k
545
< 10k
349
SMS & landline costs are additional