1. Setting the Emotional Tone: Managing Emotional Culture in the Library
Jason Martin
Walker Library, Middle Tennessee State University

2. About Me Emotional Intelligence Mindfulness
Associate Dean, Walker Library, MTSU
Assessment
Professional Development
Researcher, Author, and Presenter
Leadership
Emotional Intelligence
Mindfulness
Organizational Culture

3. Modeling good organizational behavior using emotional intelligence.
Introduction
Modeling good organizational behavior using emotional intelligence.

4. Introduction

5. What is Emotional Intelligence?

6. Emotional Intelligence
Goleman (2004) wrote, “Emotional intelligence, at the most general level, refers to the abilities to recognize and regulate emotions in ourselves and others.”

7. Emotional Intelligence
Self-Awareness
Self-Management
Social Awareness
Relationship Management

8. Overview SELF OTHERS AWARENESS (RECOGNITION) Self-Awareness
Understand emotions
Know who they are
Value-driven and self-accepting
Introspection
Social Awareness
Empathy
Compassion
Considering emotions when making decisions
Work to understand others
MANAGEMENT
(REGULATION)
Self-Management
Self-control
Work-life balance
Long-term achievement
Mindful
Relationship Management
Building relationships
Influence and inspiration
Communication
Be open and curious

9. Emotional Intelligence
Why is emotional intelligence important to leadership?

10. Emotional Intelligence
Leadership is emotional.

11. Emotional Intelligence
Self-awareness and social awareness are the cornerstones of emotional intelligence.

12. Emotional Intelligence
While all four pieces play an important role in managing emotional culture, this webinar will focus on social awareness and relationship management.

13. Emotions in the Workplace

14. Emotions in the Workplace
Libraries need a healthy emotional culture in order to work well together and be a functional organization.

15. Emotions in the Workplace
Culture is the shared values, norms, and accepted behaviors of an organization.

16. Emotions in the Workplace
Emotions are fine in the workplace.

17. Emotions in the Workplace
Problems arise from too much or too little emotions.

18. Emotions in the Workplace
Emotions must be expressed constructively.

19. Emotions in the Workplace
As a leader, stay grounded and use emotions wisely.

20. Self-Awareness

21. What look are you projecting to your library?
Self-Awareness
What look are you projecting to your library?
What does that look say about you?

22. Are you emotionally aligned?
Self-Awareness
Are you emotionally aligned?

23. Be aware of and control unconscious bias.
Self-Awareness
Be aware of and control unconscious bias.
See every person and situation with fresh eyes.

24. Self-Awareness
Where do you excel?

25. Are you allowing emotion to control your actions?
Self-Awareness
Are you allowing emotion to control your actions?

26. Conscious pause Right now I am thinking… Right now I am feeling…
Self-Awareness
Conscious pause
Right now I am thinking…
Right now I am feeling…

27. Self-Awareness
Mindfulness

28. Reflect and explore why.
Self-Awareness
Reflect and explore why.

29. Self-Management

30. Emotional consistency.
Self-Management
Emotional consistency.

31. Is it your mood? Or is it you?
Self-Management
Is it your mood? Or is it you?

32. Self-Management
Respond do not react.
Delay your response.

33. Be aware of body language and facial expressions.
Self-Management
Be aware of body language and facial expressions.

34. Monitor what you say to yourself.
Self-Management
Monitor what you say to yourself.

35. Self-Management
Working after work.

36. Self-Management
Self-Care

37. Develop and use your positive. Manage your negative.
Self-Management
Develop and use your positive.
Manage your negative.

38. Social Awareness

39. Social Awareness
What is empathy?

40. Social Awareness
Types of empathy
Cognitive
Emotional
Empathic concern

41. Social Awareness
Problems with empathy.

42. Social Awareness
What is compassion?

43. Social Awareness
Empathy v. Compassion

44. Organizational awareness is a kind of empathy.
Social Awareness
Organizational awareness is a kind of empathy.
Understand the people and culture of your library.

45. Resonant v. Dissonant Leadership and Organizations
Social Awareness
Resonant v. Dissonant Leadership and Organizations

46. Relate with your co-workers.
Social Awareness
Relate with your co-workers.

47. Acknowledge feelings and emotions. Influence and redirect emotions.
Social Awareness
Acknowledge feelings and emotions.
Influence and redirect emotions.

48. Social Awareness
Group problem solving.

49. Reward behavior you want to see.
Social Awareness
Reward behavior you want to see.

50. When problems arise, do not be passive.
Social Awareness
When problems arise, do not be passive.

51. Social Awareness
Help develop a sense of purpose for the library and create hope and a vision for a better future.

52. Creating new norms and changing old ones.
Social Awareness
Creating new norms and changing old ones.

53. Relationship Management

54. Relationship Management
Leadership is relationships.

55. Relationship Management
Relations Leaders v.
Task Leaders

56. Relationship Management
Communicate effectively
Be transparent
Actively listen

57. Relationship Management
Antagonistic relationships
Focus on facts, not people.
How did I contribute to this?
Meet hardness with softness.
Provide room to back down.

58. Relationship Management
Use the 3 R’s
Redirection
Reciprocity
Rationality

59. Relationship Management
Passive aggressive colleagues
Conscious pause
Benefit of the doubt
Focus on the message

60. Review

61. Cannot change everything at once. Aim large, but start small.
Review
Cannot change everything at once.
Aim large, but start small.
Small things add up to big things.

62. What message are we sending with our behavior?
Review
What message are we sending with our behavior?
How can we better model good organizational behavior?

63. Self-Awareness What are we feeling? Why are we feeling it?
Review
Self-Awareness
What are we feeling?
Why are we feeling it?
Is it controlling us?

64. Not letting what we are feeling control us.
Review
Self-Management
Not letting what we are feeling control us.
Changing what we are feeling.
Managing the message we send.

65. Being aware of others’ perspectives and what they think and feel.
Review
Social Awareness
Being aware of others’ perspectives and what they think and feel.
Being attuned to our library’s emotional culture.
Influencing the emotional culture of the library.

66. Relationship Management
Review
Relationship Management
Developing relationships throughout the library.
Managing relationships, especially difficult ones.

67. Resources: drjasonmartin.info/professional/ research/manageec/
Review
Questions?
Resources: drjasonmartin.info/professional/ research/manageec/