1. Community Pharmacy Patient Questionnaire Results
STOCKBRIDGE PHARMACY
2018
Stockbridge Pharmacy Survey Results 2018

2. Key Findings (from 78 patient responses received)
Most customers (80%) visited for our NHS Prescription Service
The majority of customers (90%) were very satisfied with the time it took to provide their prescription
Most customers (85%) rated the Pharmacy as very good on all aspects (cleanliness, comfort of waiting area, stock, layout, waiting time and privacy)
Stockbridge Pharmacy Survey Results 2018

3. Key Findings (from 78 patient responses received)
Most customers (90%) rated the services they received from both pharmacist & staff as very good. It is notable that all customers felt we were polite and took the time to listen and answered your queries.
In response to the question about our advisory role and disposal of waste medicines 90% of you who received these services reported we provided them very well.
Most customers (90%) reported choosing Stockbridge Pharmacy ahead of others for meeting their pharmaceutical needs.
Stockbridge Pharmacy Survey Results 2018

4. Key Findings (from 78 patient responses received)
Only two comments were made to further improve our service to you:
‘need to provide more chairs in waiting area of shop’;
‘sometimes stock in both shop and dispensary is too low’
Many of you wanted to tell us we are ‘a vital service in the local community’.
Taking everything into account, most customers and patients (90%) rated the Pharmacy as very good or excellent.
Stockbridge Pharmacy Survey Results 2018

5. Demographics of our 78 Responders
Age range: = 5%; = 35%; 65+ = 60%
Gender: Male = 45% Female = 55%
Dependents/ Care provider: Children under 16 = 14% Carer = 16% Neither = 70%
We wish to Thank you for completing our Annual Survey
Stockbridge Pharmacy Survey Results 2018

6. Stockbridge Pharmacy Survey Results 2018
Our Action Plan
To continue to promote Stockbridge Pharmacy services locally using our website and in-store displays;
To provide additional seating for waiting customers;
Staff to maintain adequate stock levels for both dispensary and retail lines, where costs permit;
Shop layout to be enhanced by introducing signposting and clearer merchandising;
Stockbridge Pharmacy Survey Results 2018