1. Cities and their Mobility Priorities
How a Human Factors Approach can help
Dr. Claire Williams

2. Urban mobility systems are what Russell Ackoff termed ‘messes’
They are in fact made up from many systems…
The systems are socio-technical in nature (there is a human aspect and human goals such as well-being and satisfaction as well as a technological aspect with performance goals like efficiency and effectiveness)
They are complex and ‘behave’ in hard to predict ways when broken down into their constituent parts

3. Difficulties and Messes
Messes are bigger, more complex, more uncertain, more ambiguous, more unstable and less bounded than difficulties… They need a different approach

4. Difficulties and Messes

5. Human Factors approach
Improving system performance and human well-being in the real world

6. Human Factors approach
Improving system performance and human well-being in the real world