1. Water Supply – Your Procurement Options
Presentation by Shaun Spencer
Energy Management Unit
London Borough of Hackney

2. Agenda Changes to the Water Industry Legislation led Water Procurement
What does this mean for us as a ‘Local Authority’?
What does this mean for you as a school?

3. Changes to the Water Industry
Defra
The Department for the Environment, Food and Rural Affairs (Defra) has overall responsibility for reforming the water market in England. Defra is responsible for governing the process and making sure the necessary legislative changes are in place as per the Water Act 2014.
Ofwat
Ofwat, the Water Services Regulator, is responsible for implementing and monitoring the new market. This involves aspects such as setting the charging guidelines, the licensing regulations (all companies need to be licensed before they can operate), and the service standards.
Ofwat is also responsible for raising customers’ awareness of the new market by providing factual information and guidance, and for protecting customers through conditions in company licences and a Code of Practice.
MOSL
Market Operator Services Limited (MOSL) is responsible for the essential central IT systems that enable non-household eligible business, charity and public sector customers to switch between water retailers.

4. Industry Changes - Water Market deregulation
One company managing wholesale and retail
Customer deals with supplier predominantly

5. Government Legislation – Local Authority LA need to act
CCS Framework – Similar to existing contracts but specific to Water Industry
London Energy Project – Lead procurement on behalf of LAs & other government agencies
Procurement delivered by YPO (Yorkshire Purchasing Organisation)
Consolidated Supply accounts
Key Account Manager
Updated SS 25/7

6. Government Legislation – Local Authority LA need to act
What does this mean for us as a school?
Join the LA (benefit by Aggregated Volume)
Access to Team Energy (Sigma Database) to view Cost & Consumption data & billing
Query Management & Dispute resolution
Benefit from LA data collection to take a view on an individual basis
Updated SS 25/7

7. Alternatively Manage your own contract – Including Queries & Disputes
Stand Alone School Account
Enter an agreement with LASER
Manage your own contract – Including Queries & Disputes
Ability to choose your supplier
Organise individual Direct Debit Mandate
Update SS 25/7

8. Data Quality
We have obtained data that Thames presented to Castle Water
Including some School Account Data
School to review data & confirm Meter details are accurate
Provide up to date meter reads
Provide corrections to Datasets where possible to ensure a more accurate Water Consumption Models which in turn will get us a more accurate price
Updated SS 25/7

9. Castle Water Invoice Identify Your SPID Identify you Water Meter
Identify your Estimated annual Consumption

10. Usual Billing Practices
Billed to current invoiced read Date
Billed in advance (rateable value)
Meter Detailed on the invoice
Invoice lets you know cost, consumption & period
Non – metered account
Typically a year in advance – 1st April – 31st March Fiscal Year

11. Unusual Billing Practices
School billed in advance (despite having a metered account)
Customer reading, refused
Issued an invoice that billed in advance to the end of February.

12. Unsuccessful Reads
Offer Photographs as evidence – showing the MSN & Read Clearly include date where required

13. There will be teething problems
For this reason, we are ‘Getting our house in order’
You can join us (we can provide a Service Level Agreement SLA now that the procurement is complete)
Alternatively you can find your own supplier or stay with your current supplier
Update
ds/system/uploads/attachment_data/fi le/585258/ _Water_for_schools_A5_flyer.pdf

14. Our New Contracted Water Supplier
Add “Wave have kindly prepared a ‘Schools Pack’ which we intend to share with our mailing list…”
Wave have kindly prepared a ‘Schools Pack’ which is available on request

15. Call to Action Council Energy Procurement Dedicated admin resource
Water bills, photographs
Update

16. Thank You
Shaun Spencer ' Energy Management Unit +
Presentation available on request