Download presentation
Presentation is loading. Please wait.
Published bySuparman Hadiman Modified over 5 years ago
1
BPM Strategy June 2012 Info-Tech Research Group
2
Introduction Key Insights Survey Question Graphs
In appreciation for your participation in this survey, we have created this exclusive summary of results. The data you provided is being leveraged in our research. Thank you for your participation. This document has these three main sections: Key Insights Survey Question Graphs Respondent Demographics If you have any questions or concerns please contact: Scott Koopman Panel Coordinator Info-Tech Research Group Info-Tech Research Group
3
Survey Question Graphs Respondent Demographics Key Insights
Info-Tech Research Group
4
The number 1 issue is not having well defined organizational processes
Not having well defined organizational processes was ranked as the number 1 issue, but the other issues were not too far behind. The one issue that does not seem to be a problem is having insufficient technology. The average rank score was calculated by using the following technique: A rank of 1 was assigned 8 points; A rank of 2 was assigned 7 points; …; A rank of 8 was assigned 1 point. The points for each activity were then averaged to give the overall rank score. Info-Tech Research Group
5
Impact on decision to implement a BPM strategy
The activities that had the highest correlation were those who wanted to improve quality of process outputs as well as improve customer satisfaction. Similarly, improving compliance with applicable regulations was highly correlated with improving process measurability and increasing the quantity of process outputs. Improving the quality of process outputs > 0.45 0.36 to 0.45 0.26 to 0.35 0.16 to 0.25 ≤ 0.15 Improving overall customer satisfaction Increasing the quantity of process outputs Improving compliance with applicable regulations Improving process measurability Improving the quality of process outputs Improving process cycle time Improving overall customer satisfaction Improving compliance with applicable regulations Increasing the quantity of process outputs Source: Info-Tech Research Group, n = 38 Info-Tech Research Group
6
Survey Question Graphs Respondent Demographics Key Insights
Info-Tech Research Group
12
Survey Question Graphs Respondent Demographics Key Insights
Info-Tech Research Group
19
Like This? Want More? Watch your inbox.
Within the coming weeks, Info-Tech will be launching several more short surveys that will offer similar results to these. If you participate, you will receive the results for every project you participated in. To ensure you are included or for more information please Scott Koopman Info-Tech Research Group
Similar presentations
© 2025 SlidePlayer.com. Inc.
All rights reserved.