1. BPM Strategy
June 2012
Info-Tech Research Group

2. Introduction Key Insights Survey Question Graphs
In appreciation for your participation in this survey, we have created this exclusive summary of results.
The data you provided is being leveraged in our research.
Thank you for your participation.
This document has these three main sections:
Key Insights
Survey Question Graphs
Respondent Demographics
If you have any questions or concerns please contact:
Scott Koopman
Panel Coordinator
Info-Tech Research Group
Info-Tech Research Group

3. Survey Question Graphs Respondent Demographics Key Insights
Info-Tech Research Group

4. The number 1 issue is not having well defined organizational processes
Not having well defined organizational processes was ranked as the number 1 issue, but the other issues were not too far behind. The one issue that does not seem to be a problem is having insufficient technology.
The average rank score was calculated by using the following technique:
A rank of 1 was assigned 8 points; A rank of 2 was assigned 7 points; …; A rank of 8 was assigned 1 point. The points for each activity were then averaged to give the overall rank score.
Info-Tech Research Group

5. Impact on decision to implement a BPM strategy
The activities that had the highest correlation were those who wanted to improve quality of process outputs as well as improve customer satisfaction. Similarly, improving compliance with applicable regulations was highly correlated with improving process measurability and increasing the quantity of process outputs.
Improving the quality of process outputs
> 0.45
0.36 to 0.45
0.26 to 0.35
0.16 to 0.25
≤ 0.15
Improving overall customer satisfaction
Increasing the quantity of process outputs
Improving compliance with applicable regulations
Improving process measurability
Improving the quality of process outputs
Improving process cycle time
Improving overall customer satisfaction
Improving compliance with applicable regulations
Increasing the quantity of process outputs
Source: Info-Tech Research Group, n = 38
Info-Tech Research Group

6. Survey Question Graphs Respondent Demographics Key Insights
Info-Tech Research Group

12. Survey Question Graphs Respondent Demographics Key Insights
Info-Tech Research Group

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