1. Sodales Labor Relations Software | Business Transformation Study | Restaurants Brands
NPC International Improves Organizational Compliance and Employee Relations Across Franchises With Sodales Cloud Extensibility
NPC International is a franchisee of Pizza Hut and Wendy’s. Being the 5th largest restaurant unit in the United States with more than 36,000 employees and growing; the company wanted to improve employee experience, brand experience, and customer experience through a complete digital transformation. One of the major challenges within the franchise business is to enable growth-ready infrastructure and processes for the franchisees to properly onboard and train their employees so that they can provide better service to customers.
They also need the ability to build better relations with the franchisees to recruit and retain a happy team while ensuring brand quality and consistency. NPC wanted to digitize the compliance and collaboration processes so that franchisees are fully engaged in the brand vision and become excellent brand ambassadors in this next stage of business growth.
1245 Pizza Huts
396 Wendy’s
© 2019 Sodales Solutions Inc. All rights reserved. |

2. 40,000 ​Policy compliance requests a month
Sodales Labor Relations Software | Business Transformation Study | Restaurants Brands
Challenges
NPC International is a franchisee of Pizza Hut and Wendy’s. Being the 5th largest restaurant unit in the United States with more than 36,000 employees and growing; the company wanted to improve employee experience through a complete digital transformation. One of the major challenges in enabling this transformation was employee engagement at the store level while ensuring their policy compliance and communication for better business outcomes. The restaurant businesses generally employ a large set of millennials who are accustomed to using digital technologies as opposed to paper-based processes. The paper-based policy approval processes were making it difficult for franchisees to be productive. By utilizing the SAP Cloud Platform extensibility for SAP S4/HANA and SAP SuccessFactors along with Sodales Labor Relations Policy/Document module, NPC delivered a fresh new experience for employees working at the stores (Pizza Hut/Wendy’s). The new experience involved digitizing the content, communication, policies, and acceptance; resulting in a faster and streamlined employee onboarding experience for the franchisees.
Sodales Labor Relations Software – Extension For SAP HCM
By utilizing the SAP Cloud Platform extensibility for SAP S4/HANA and SAP SuccessFactors, NPC delivered a fresh new experience for employees working at the stores (Pizza Hut/Wendy’s). The new experience involved digitizing the content, communication, policies, and acceptance; resulting in a faster and streamlined employee onboarding experience for the franchisees. Sodales Labor Relations Admin Console and Policy/Document Management module was used to achieve this extensibility for SAP SuccessFactors.
Solution Benefits
Build strong and supportive relationships with the existing franchisees.
Encouraging productive and sustainable behaviors for collaboration between franchise store employees and corporate teams
Being relevant in the millennials era and attracting better talent by digitizing the employee experience
Enabling compliance so that employees can engage with the customers in an efficient manner. Happy employees, happy customers
Enforcing the brand vision and consistency
Employee engagement achieved through autonomy and better collaboration through self-service tools
Enabling a Happy team of franchisees creating a positive impact on service delivery and brand equity
40,000 ​Policy compliance requests a month
1500 Stores
Higher employee retention across
Company NPC International Headquarters USA Industry Restaurant Brands
Products and Services ​Pizza/Burgers/ Restaurants
Employees ​36,000+
Partner Sodales Solutions Inc. ​
“NPC wanted to quickly capitalize on the “experience economy” paradigm with an integrated focus on digitizing all the workplace compliance, HR, and management practices especially with the growing influence of Millennials. We are excited to enrich the employee experience with the intelligent enterprise solutions, leading to a more purposeful and productive workplace for our franchise network. “
Michael J. Woods
Global CIO, NPC International
© 2019 Sodales Solutions Inc. All rights reserved. |