1. What Effective Leaders Do Differently!
Presenter: John Graci, President & CEO

2. Why Are We Here Today? _ H _ _ _ E
Who benefits when you apply your knowledge?
Who loses when you choose not to apply your knowledge?

3. Motivation
Are you being IMPACTED by your work environment or can you IMPACT your work environment?

4. Compassion versus Tough Love
A Leader’s Conundrum
Compassion versus Tough Love
Bell curve
You were good or excellent at what you did, freaky!

5. Positive Role Model Support change Say, “Good Morning!” No enemies
No gossip

6. Effective Listener Ask, What do you think? Ask, What am I missing?
Do you really have an open mind?
Ask relay questions!

7. Provide Feedback
To be unclear with an employee on “How they are doing” is to be unkind to that employee.
No response is a response.

8. Clearly Assign Work
Symptoms of leaders practicing management without a license:
Drive-by assignments
Shotgun memos
EE’s saying, “I did my share,” or “I did it last time,” or “No one told me.” or ”Your not the boss of me!”

9. Confront Unwanted Behavior
Leaders have an obligation to confront the people not doing the job on behalf of the people doing the job.
Delegating mostly to cooperative employees
Stop putting up with “Not in my job description” or “Not in my paycheck”
Do not reward unwanted behavior
Do not punish wanted behavior

10. Do People Like Change? Bell curve
You were good or excellent at what you did, freaky!

11. Communicating Change Tips
Anticipate team members reaction
Change is relative…. ( + or - )
Two types of changes…Changes you control and do not control…(Mandated Change)
Your goal: Acceptance!

12. When Introducing Change
Leader is a role model-Monkey See, Monkey Do
Provide team members time to digest change
Involve team members in implementation
Ask (don’t tell) team member the benefits
Ask team members to follow-up the next day to determine if change benefits occurring
Dr. Ben Bissell

13. Influential Leaders
What is an Influential Leader?

14. Job Instruction 4 Steps to Success! Prepare/Interview
Present (What and Why)
Tryout or echo back
Follow-up

15. Coaching: Improving Performance
Fulfill your RESPONSIBILITY by asking:
“What happened?”
“Why/How do you suppose this happened?”
“What can we do to prevent this from occurring again?”
Stark & Tamayo

16. Behavior Rewarded is Behavior Repeated
Recognition
See it-Say it!
Sincere
Specific
Timely
Behavior Rewarded is Behavior Repeated

17. Employees Were Not Raised In Your House
Respecting Values
Employees Were Not Raised In Your House

18. The Battle of the Ages Trads: Age 74 and older Baby Boomers: Age 55-73
Gen X: Age 37-54
Gen Y: Age 22-36
Gen Z: Age 21 and younger

19. Employees have an expectation a leader will be fair and objective!
No Favoritism
Employees have an expectation a leader will be fair and objective!

20. Levels of Decision-Making
Empowerment/Trust
Levels of Decision-Making
Act/decide-Don’t tell me
Act/decide-Tell me later
Ask permission-Then act
Seek formal approval
Wait to be told-Then act
Do nothing-Insubordination
Sit and complain
Bell curve
You were good or excellent at what you did, freaky!
Bill Oncken

21. Motivation
Are you being IMPACTED by your work environment or can you IMPACT your work environment?

22. Question and Answer
What questions do you
have for me?