1. Excellence in a Regulatory Environment
Paul Glover
President
Canadian Food Inspection Agency
February 2018

2. About Me Husband and father of 3 Computer Science and MBA
Significant experience leading large regulatory programs
Responsible for indigenous health services
Regulation of Food, Drugs, Devices, Natural Health Products, Over the Counter Medicines, Vet Drugs, Canada’s Food Guide, Special Access Programs, Tobacco, air, water, chemicals, consumer products,
One of the “10 Toughest”

3. Know Your Environment
Complexity
Size

4. Know Your Environment Leadership Styles
Guidance
Coaching
Challenge
Complexity
Rules
Directing
Size

5. Know Your Environment Regulatory Models
self regulation
system/design based
results based
Complexity
Challenge
prescriptive
Maturity

6. Welcome to my Nightmare
Regulations are the root of all evil
Regulations will solve all problems
The folly of being “fair” vs the need to be Fair
Common Sense?
In operations
In policy
Legal Legal Legal….there is always a RISK!
The border…more than just a line on a map!
Political input vs decision

7. Focus on Core Competencies
Pack only what you need
Less is more
Be deliberate
Instrument choice
Credibility
Do your trains run on time?
Be Mindful
Regulatory burden is real
Regulation and innovation
Regulation and competitiveness

8. Leadership Establish Alignment Create an enabling environment
Personal Commitment
Set the tone
ask questions, but listen
allow ideas to come from all levels
Mobilize and engage
be specific and actionable
empower influencers
Focus on leadership
teach
Pride

9. Governance Makes “it” real Sets the tone
Provides predictability & stability
Clarifies roles
Supports Accountability
Issues Management is not Organizational Leadership
People
Policy & Process
Money
Results

10. Planning and Execution two very different things!
This is Policy!
Planning
SWOT
Get Ahead!
Think about sustainability
Foresight....don’t solve today’s problems, solve tomorrow’s!
Engagement – staff and stakeholders
Stretch Goals
Evolve or Die!
..and it is hard
Vision without execution is hallucination

11. Planning and Execution two very different things!
Requires rigour
Execution
Reward Systems
Incentives / behaviours
Name and shame
Address poor performance
Solve problems
Careful Hiring
Experience/Education/Values
People/Money/Time
…and discipline

12. Planning and Execution two very different things!

13. Coming and Going at the same time!
Strategic AND Operational
Inspiring and Enabling AND Measurable and Specific
Ongoing Agenda AND Change Agenda
Short term AND Long Term
Team player AND Controlling and Decisive
The same AND different

14. When it all comes together
A high performing organization

15. Some Must Reads ...for me
On the Folly of Reward A while Hoping for B – Steven Kerr
Seven Practices of Successful Organizations – Jeffery Pfeffer
What Executives should remember – Peter Druker
Using the Balanced Scorecard as a Strategic Management System - Robert S. Kaplan and David P. Norton
Blue Eyed - Nora Lester