2. Request Management System Update
Contact: Russell Quattlebaum or Don Martin or
(501) or (501)

3. RMS
We have been using the Request Management System (RMS) since October 2012
System has been updated and changed as we learned best practices, and at user suggestion (e.g., allow notes to closed Requests, close upon confirmation of Submitter, reduced number of notifications viewed as repetitive)
Submitters may close their own Requests

4. RMS - Enhancement

5. RMS – Close (First Click)

6. RMS – Close (Tasks Incomplete)

7. RMS – Close (Successful)

8. Thank you for your use and support of the RMS!
RMS - Conclusion
All other functionality remains the same
Requests may still be closed by SPP staff if you add a note saying your Request is complete.
You may always submit feedback and suggestions for continuous improvement through the RMS survey
Thank you for your use and support of the RMS!