1. “Citizen-to-Government” Emergency Communications
Robert L. Martin, MPC
NENA Executive Director

2. NENA is the Voice of 9-1-1 Mission Statement:
“To foster the technological advancement, availability and implementation of a universal emergency telephone number system.”
A 501(c)(3) non-profit organization established in 1982, NENA is the only educational organization dedicated solely to the study, advancement and implementation of The protection of human life, the preservation of property and the maintenance of general community security are among NENA's objectives.

3. Resources
Most successful
public awareness
campaign ever
We need smarter,
not just faster
response!
9-1-1
Citizens
More than a “Citizen-to-Government” connection, provides access to resources and information for all.

5. Whatcha need?
Where are ya?
We’ll be there!
vs.
ANI/ALI
Advanced GIS
Selective routers
CAD
IP-enabled PSAP
Voice & Data

6. Whatcha need?
Where are ya?
We’ll be there!
vs.
Emergency Dispatchers
Structured Call-taking
Standards & Protocols
Priority Response
Data-enabled “smarts”
Scene/responder safety

7. What issues face now?
Get the right information to the right place
Enable smart decision-making and instruction
Allocate appropriate resources—send the right thing, at the right time, in the right way
Ensure voice and data security
Ensure standardized open architecture with full technical functionality and flexibility
9-1-1 anytime, anywhere, from any device

8. Technical, Policy, and Operational/Educational

9. NG E9-1-1 Program Objectives
Establish an open and unified “voice of collective reason” to enable positive change
Ensure accessibility, compatibility, and interoperability
Create agendas, set priorities and budgets, establish time-frames and verify milestones
Identify, pursue, and encourage funding and cost-recovery

10. NG E9-1-1 Program Objectives
Public-private partnerships within the industry
Involve NENA committee members, elected leadership, and staff
Involve appropriate industry standards organizations (ANSI, ESIF, etc.)
International collaboration (ETSI, EENA, etc.)
Make recommendations for migratory and long-term new development work

11. Add Your Voice to “The Voice of 9-1-1”
NENA’s leadership team represents the diverse NENA membership, and collectively, the industry. NENA is an organization dedicated to saving lives through the improvement of services in North America and beyond…
We bring:
Value to our industry
Value to our members
Value to our organization