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Published byEbru Özbilgin Modified over 5 years ago
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Joanne was unsure if a surgery she needed was covered under her plan
She was also worried about any potential out-of-pocket costs In the past, she would have made multiple calls to the surgeon’s office and her insurance company, trying to get a clear answer Challenge “ Having one number for everything makes getting care and answers easy. She called Health Advocate’s single toll-free number for help Joanne’s Benefit Specialist: Confirmed that the surgeon and facility were in her plan’s network Explained her plan’s coverage and the percentage she would be responsible for Connected Joanne to a Personal Health Advocate who could answer her questions about the procedure and the estimated recovery time Solution ”
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