1. Joanne was unsure if a surgery she needed was covered under her plan
She was also worried about any potential out-of-pocket costs
In the past, she would have made multiple calls to the surgeon’s office and her insurance company, trying to get a clear answer
Challenge “
Having one number for everything makes getting care and answers easy.
She called Health Advocate’s single toll-free number for help
Joanne’s Benefit Specialist:
Confirmed that the surgeon and facility were in her plan’s network
Explained her plan’s coverage and the percentage she would be responsible for
Connected Joanne to a Personal Health Advocate who could answer her questions about the procedure and the estimated recovery time
Solution ”